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Title

Service Support Associate  

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Life at Sciton:

The strength of our people and culture stems from a diversity of talented, motivated, and engaged employees. One word that best describes Sciton is ‘Family’ because we treat each team member like family. At Sciton, people and results matter. This is why we give all our employees:

  • The support, recognition, and room to grow their careers within Sciton.
  • We empower our people to develop their creative genius, to be lifelong learners so they can become clever problem-solvers, and to be able to excel in challenging situations.
  • We incentivize creativity and innovations to all our people.

 

About the team:

The Service Support Associate at Sciton is a part of the Service business unit. You will achieve success in this role by employing a strong combination of exceptional customer service, team collaboration, and dedication.

 

In this role, you will:

 

  • Provide service operations support related to manufacturing and distribution of medical laser equipment to domestic and international customers.
  • Assembly of internal and external customer orders and prepares goods for shipment.
  • Open calls/Sales orders within Sciton’s ERP system to track movement of parts and field service activity.
  • Receipt of parts and closing calls to initiate billing upon completion of field service activities.
  • Work with management to resolve issues that may surface during the call closing process.
  • Update Material Order Spreadsheet during and after call processing.
  • Review and update customer installed base, as required.
  • Respond to internal and external customer requests as needed.
  • Update Sciton Store upon request.
  • Weekly Inventory
  • Assist with scanning and maintaining electronic device history records (eDHRs) and other corporate documentation as assigned by management.
 
Position Requirements

Essential Requirements:

  • Minimum: Associate Degree.
  • 1-2 years of work experience, preferable within manufacturing operations.
  • Computer skills in Microsoft Office, especially Excel and Word.
  • Enterprise solution software familiarity is a plus.
  • Rely on instructions and pre-established guidelines to perform the functions of the job.
  • Self-motivated, results-oriented, highly organized, creative, enthusiastic, and capable of staying under control with pressure from multiple ongoing projects.
  • Flexible, with the ability to multi-task.
  • Excellent oral and written communication skills.
  • Ability to work independently as well as in a team environment.

 

What Sciton will offer you:

  • Competitive health and retirement benefits
  • Time off
  • Income Protection
  • Professional Development
  • Stock Options
  • Discounted programs
 
Full-Time/Part-Time Full-Time  
Position Service Support Associate  
Location Palo Alto (HQ)  
About the Organization SCITON, a privately held and employee-owned company headquartered in Palo Alto, California, is a leading manufacturer of medical and aesthetic lasers and light source technologies. Founded by the laser industry's preeminent engineers and physicists, our mission is to provide best-in-class solutions to improve human conditions.



Our culture and company strength stems from our diverse collection of talented and motivated employees. One word that best describes Sciton is ‘Family' because we treat each team member like family. We give our employees the support, recognition, and room to grow their careers within Sciton.



We empower our people to develop their creative geniuses. In fact, we incentivize creativity and innovations to all our people. We look for lifelong learners, problem solvers, and individuals who excel in a challenging, team-oriented environment. We hire individuals who want to retire with us. How do you feel about that?

 

This position is currently accepting applications.

Apply Now



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