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Title

Admissions Coordinator 

About the Organization Fusion Education Group with HomeBase offices in Grand Rapids MI manages multiple school programs focused on providing life-changing educational experiences for students in grades 6-12. Each model, Futures Academy, Fusion Academy, and Fusion Global Academy, offers fully accredited courses, 1:1 learning, and an individualized and flexible educational plan to accommodate each student's unique needs.

Our largest network, Fusion Academy, is a revolutionary alternative, accredited private school for grades 6-12 that offers a fully individualized classroom: one student, one teacher. As the nationwide leader in one to one schooling, Fusion Academy has campuses throughout the country.

Every student at our schools is unique - some students are accelerated learners; some need flexible scheduling; and others have special learning needs due to attention challenges, learning differences, or social and emotional difficulties. No matter why students come to Fusion, the model is simple - through compassion and acceptance, Fusion students learn on their terms, on their schedule, and in their learning style.

Our environment is highly personal and socially inclusive. Equal emphasis is placed on students' emotional well-being as it is on academic achievements. In addition to full-time enrollment, students at Fusion Academy may take a class for credit or enroll in our tutoring/mentoring program.

The Fusion culture offers a special place to work, teach, and learn. Fusionites are a special brand of educators--they are creative, passionate, embrace change, and have fun! They communicate honestly and with compassion to both students and colleagues. People join the Fusion family for more than just a paycheck; they seek to work with peers who share these values. And because Fusion is growing rapidly, we offer considerable opportunity for career growth.  
Location FGA Remote  
Description

Job Summary:

The Admissions Coordinator's role is to provide every family that inquires about Fusion a celebrity experience as they guide them through the admissions process from initial inquiry to registered family.

An Admissions Coordinator (AC) will effectively communicate and promote the Fusion brand with students, parents, and professionals and partner with school teams to create and maintain a culture of deeply satisfied stakeholders.

Their mission will be to exceed student enrollment and revenue goals (Academy, Tutoring/Mentoring, and Classes for Credit) by effectively managing and driving inquiries through the enrollment process.

The AC will work with the Director of Admissions by analyzing data to inform strategies to drive increased inquiries to their campus(es).

Admission Coordinator's communicate with great clarity and empathy. They bond with students, families, and staff. They know their audience and tend to impress. They hit targets and touch hearts.

Day to day:

Guide inquiring families through the Fusion admissions process:

  • Respond to all new inquiries within 1 business hour
  • Answer incoming calls and manage inquiries appropriately
  • Oversee campus admissions funnels and ensure successful inquiry to register process
  • Schedule and confirm all intakes with Head of School with clear communication and instructions including time, date, location, and requested materials (i.e. transcripts, etc.)
  • Maintain Inquiry to Visit and Visit to Intake percentages at above the stated goal per campus

Maintain accurate and timely records of admissions activities in Salesforce:

  • Input all admissions activities in Salesforce in “real-time”
  • Provide detailed notes about all inquiries including educational history, academic/social/emotional needs, original referral source and other pertinent data to support intake process
  • Ensure every inquiry has a follow-up task from inquiry to register funnel and referral sources
  • Proactively utilize tasks, assignments, and notes in Salesforce to drive efficiency and transparency

Develop and elevate brand awareness:

  • Effectively communicate and promote the Fusion brand with prospecting families
  • Practice triangle training to perfect your messaging with stakeholders
  • Nurture prospective family relationships through an individualized approach, authentic connection, and other forms of celebrity experience

Execute on marketing strategy to drive enrollment:

  • Provide enrollment data and forecasting to school teams and Director of Admissions upon request
  • Work with Head of School and Director of Admissions to provide feedback and drive creative solutions to increase enrollment and exceed targets
  • Contact list of disqualified students at key points of the year (i.e. semester transitions, summer, etc.)
  • Contact lists of prior students for additional services (i.e. summer school)
  • Analyze campus data, including disqualified students, previous summer students and other opportunities to contact prospective families to drive campus enrollment

Other key position expectations:

  • Strong sense of urgency to fulfill communication and job requirements
  • Proactive communication with school stakeholders
  • Commitment to constant self-improvement
  • Understanding and commitment to execute core systems and processes
  • Strong understanding of Fusion model and “life changing” messaging
  • Integral part of school enrollment team
  • Prior experience in Sales Force preferred
  • Hours are 11 AM - 7 PM EST
 
Position Requirements
  • A Bachelor’s degree
  • A background in school admissions and/or education
  • Patience and a problem-solving approach to issues
  • Excellent organizational and multi-tasking skills
  • Advanced skills in Word, Excel, and Outlook
  • A strong goal and results orientation
  • A high level of integrity and professionalism
  • Persuasive oral and advanced written communication skills
  • High customer service focus
  • Personal motivation and passion about achieving goals and deadlines
  • Experience using a Customer Relationship Management System (preferably Salesforce)
  • An ability to understand and report on goals/metrics
  • Enthusiasm and flexibility
  • Desired Competencies (job related): high emotional intelligence, high relationship drive, self-directed, action-oriented, highly organized, strategic thinker, effective communication skills (oral and written), effective time-management, results driven, goal oriented, and executive presence
  • Desired Competencies (cultural): intelligent, sense of humor, ability to handle a fast-paced environment, continuous learner, passionate, magnetic, engaging, personable, and a team player

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.

 
Number of Openings 2  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  

This position is currently accepting applications.

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