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Agency Network Coordinator 

About the Organization Come join Second Harvest Food Bank of Santa Cruz County! We are the first food bank in the State of California, and the second in the nation. We pride ourselves in providing 10 million pounds of food annually to over 65,000 people per month through our network of 150-member agencies and programs. We believe that a thriving community is one where everyone has access to nutritious food to support their health and wellbeing. Our team is dedicated to inspiring and supporting our community to provide nourishment for all community members.

Second Harvest seeks to attract and retain a diverse workforce that brings a broad range of perspectives and experiences to our work. We value lived experience alongside learned experience and we encourage you to apply, even if you don't believe you meet every one of our qualifications. We welcome applications from all qualified individuals, including applicants with a criminal history.  
EOE Statement Second Harvest is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Second Harvest will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Second Harvest is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Description

Second Harvest Food Bank Santa Cruz County
Agency Network Coordinator
NON-EXEMPT

Second Harvest Food Bank provides?11?million pounds of food assistance annually, to over?75,000 people per month through its network of?150?member agencies and programs. By increasing access to healthy food, Second Harvest is making a profound impact towards growing?a?healthier?community.?? 

 

JOB SUMMARY

Reports to: Agency Network Manager

The Agency Network Coordinator (ANC) provides customer service to food bank member agencies, including conducting monitoring visits, responding to questions and requests for information, record keeping, and tracking of agency trends. S/he provides ongoing support and maintenance of participating member agencies. The ANC also conducts and oversees Feeding America programs, assists with community events and food distribution at our partner agencies.

 

Agency Relations and Data Entry (50% of work)

  • Oversees and conducts regular on-site visits to ensure partner agency best practices and alignment with contract requirements.
  • Manages a portfolio of 40-50 agencies; stewarding relationships with key Agency staff, ensuring regular site visits, and maintaining robust communication over email or phone.
  • Maintains a yearly agency monitoring schedule to ensure each member agency is in compliance year-round.
  • Keeps appropriate records of compliance monitoring.
  • Completes assignments related to grant goals.
  • Ensures that agency web orders are acknowledged, fulfilled, and processed in a timely and accurate manner.
  • Inputs agency invoices and receivable data in the CERES software program in a timely and accurate manner.
  • Responsible for maintaining an up-to-date master agency list.

 

Reporting (20% of work)

  • Ensures monthly participating reporting gets done and all documents are turned in.
  • Assists in TEFAP Audit prep, gathering documents and creating site packets.
  • Ensures agency’s orders are inputted and processed correctly.
  • Pulls reports needed by other SHFB staff.

 

New Agencies (20% of work)

  • Answers inquiries from community organizations interested in becoming members of the Food Bank. 
  • Receives and evaluates applications from potential new member agencies. Ensures prospective agencies meet all Food Bank requirements.
  • Researches community needs regarding hunger and existing community-based resources to map areas of need unmet by our current agencies.
  • Seeks out potential new agencies to meet any service gaps identified.
  • Oversees the orientation for new partner agencies.

 

Other (10% of work)

  • Contributes to the organization of the Annual Food Security Summit and other agency meetings as necessary.
  • Maintains, writes articles, and updates the Partner Agency Blog.
  • Assists in other projects assigned.

 

QUALIFICATIONS

 

Education and Experience

  • Bachelor’s degree in social services or related subject, or equivalent experience.
  • One to two years’ work experience in coordinator role in social services, customer service, food industry, or related position.
  •  Non-profit experience preferred.

 

Knowledge/Skills/Ability

  • Strong organization skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
  • Ability to communicate effectively and respectfully with people from different racial, ethnic, and cultural groups and from different backgrounds and lifestyles.
  • Ability to organize work, to set priorities, to exercise independent judgment, and to demonstrate flexibility in balancing the needs of various programs and staff.
  • Ability to demonstrate a high degree of accuracy in data entry and database work.
  • Proficient in Microsoft Excel, and the Microsoft Office Suite generally.
  • Bilingual English/Spanish required. Bicultural strongly preferred.

 

Physical Requirements

  • Able to work in a cooler environment.
  • Able to stand and walk for up to four hours on a cement surface.
  • Able to hear conversations on the phone and in person.
  • Able to see and to read reports, documents and manuals.
  • Bi-manual dexterity and able to use a computer keyboard.
  • Able to safely lift or carry items weighing up to 30 pounds.

 

 
Position Requirements

OTHER REQUIREMENTS

  • Must have access to a motor vehicle, as well as valid auto insurance coverage, for occasional driving on the job.
  • Must have valid California Driver’s License and a satisfactory driving record, as documented by a current MVR (will be obtained by the Food Bank’s insurance carrier).
  • It is the responsibility of all SHFB personnel to participate in our Food Safety/Food Defense programs.
  • In instances of a federal, state or locally declared emergency, Second Harvest is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.

 

BENEFITS: For the employee: free dental and vision insurance (shared cost for dependents). Free life, long-term care, long-term disability, and AD&D insurances. Shared cost medical insurance: Kaiser and Blue Shield. Eligibility begins on the first day of month following 30 days of employment (i.e. if you are hired June 20th, you are eligible starting August 1st). This benefit package is valued at an average of over ten thousand dollars a year.

  • First year: 15 vacation days, 12 sick days, and 10 holidays.
  • 403(b) Retirement Plan: Second Harvest matches employee contributions up to an annual cap.
  • Employee Assistance Program

 

JOB DETAILS: This is a full-time, regular, non-exempt position. Salary is competitive, commensurate with experience. Occasional weekend and evening work may be required.

COVID-19 Vaccination Policy
Second Harvest Food Bank Santa Cruz County is adopting this policy to safeguard the health of our employees and their families, our participants, volunteers, visitors, and the community at large from COVID-19. Effective November 15th, 2021: all Second Harvest employees are required to be either fully vaccinated against COVID-19 or submit a negative COVID-19 test result weekly.
 

TO APPLY: Please submit your cover letter and resume at https://www.thefoodbank.org/careers

 

SECOND HARVEST FOOD BANK SANTA CRUZ COUNTY
IS AN EQUAL OPPORTUNITY EMPLOYER.

Second Harvest Food Bank does not discriminate because of race, religion, religious creed, color, age, sex, sexual orientation, gender (including gender identity and gender expression), national origin, ancestry, marital status, medical condition, physical or mental disability, military service, veteran status, pregnancy, childbirth, breastfeeding and related medical conditions, genetic information, genetic characteristics or any other legally protected status. The Food Bank also does not discriminate based on the perception that anyone has any of these characteristics, or is associated with a person who has (or is perceived as having) any of these characteristics.  

 
Pay Range $19/hour DOE  
Benefits  
Close Date  

This position is currently not accepting applications.

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