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RCM (Revenue Cycle Management) Account Representative - Optometry (Remote/Work from Home) 

About the Organization  
Location Remote  

RCM (Revenue Cycle Management) Account Representative is the key to success in helping our customers keep their insurance receivables clean and revenue flowing back into their practice. VisionWeb is currently looking for highly motivated and driven candidates to oversee the day to day insurance operations for Optometry providers across the United States. We need someone who loves to analyze insurance receivables and will provide exceptional support to our clients. We are in the process of ramping up our RCM account implementations and need an energetic, enthusiastic person who is flexible with change. Candidates should have recent experience in Optometry billing with a strong knowledge of medical and vision payers. This is a remote (work from home) position that requires a full 8 (consecutive) hour workday between the hours of 7:00am - 6:00pm central time, Monday through Friday.


  • Provide customer support via phone, email, and GoToMeeting for RCM customers.
  • Monitor customer accounts to identify revenue trends and proactively engage the client with solutions and updates.
  • Identify, research, and resolve account concerns or issues; reported by the customer, internal team, and partners.
  • Work clearinghouse rejections for customers and create missing information requests or send corrected claims
  • Work denials and aging reports to ensure maximum reimbursement for vision and medical claims
  • Communicate with payment posting team to ensure customer expectations are being met
  • Collaborate with Sales for onboarding new customers and creating a new statement of work for existing customers
  • Train client on RCM tools and expectations to obtain maximum reimbursement
  • Track and trend product data using multiple complex systems
  • Provide basic technical website and PC support to enable customers to use our solutions
  • Effectively use Salesforce and other company tools to document customer interactions and account updates
Position Requirements


  • Minimum of three years’ experience with customer facing customer service
  • Minimum of three years’ experience with medical and vision insurance billing practices in an optometry setting
  • Knowledge of ICD-10 coding and Optometry CPT codes
  • Excellent communication skills, able to communicate with people at all levels through verbal and written modes
  • Great interpersonal and customer service skills, able to act with an appropriate sense of urgency to resolve problems
  • Ability to critically think through problems in a fast-paced environment with changing priorities
  • Ability to multi-task and prioritize
  • Must be able to work a full 8-hour day within the hours of 7:00am – 6:00pm central time, Monday through Friday
  • The ability to work from home with minimal supervision and distraction
  • Stable high-speed internet connection with a quiet, private home office location
  • Strong Knowledge of Windows and Microsoft office suite of products


  • CPC or CPOC Certification
  • Knowledge of spectacle lenses, contact lenses, and frames
  • Knowledge of Vision Payers including VSP, Eyemed, Spectera, Versant Health
Tags RCM, Revenue Cycle Management, insurance billing, clearinghouse, optical  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Travel Requirements  

This position is currently accepting applications.

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