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Title

Managed Services Consultant 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
About the Organization For over 41 years, AdvizeX has helped businesses navigate the changing landscape of information technology (IT) to find the right solutions to achieve their business objectives. To create true business value our innovative solutions are designed to meet customers individual business needs. Our people bring deep technical expertise and real-world experience to develop lasting business relationships. Through our deep heritage built from Applications to Infrastructure are essential elements of our approach driving adoption of new innovative solutions. Today, it is the further integration of Applications and Infrastructure that unleashes the power of Software Designed IT Modernization and Cloud Computing with Security requirements as the under pinning of these focused solutions.  
Description

POSITION

We are seeking to add another member to our team who passionate about technology, learning and developing new skills, and providing the best customer experience as possible.  If you have the skillsets and experience supporting data center infrastructure, Advizex has a great opportunity for you 

The resource for this position will have experience with many of the following technologies;

Linux, Windows, Cloud providers, Virtualization, Backup, Storage, and monitoring toolsets. Preference is for the candidate to be experience and comfortable in support high availability 24x7 productions environments.  As a member of this practice, you will communicate and consult with our client's business and technical personnel, blending with their IT team and working together to help identify potential problems and develop solutions.

Candidate should be experienced with Linux or Windows, with the ability to support other technologies within a data center. This position will focus on System Administration expertise for operating system, virtualization, cloud, storage and backup support of our clients’ systems. Candidates must have experience with patching, upgrades and administration, performance and tuning.

As much as this is a highly technical position, communication skills are of equal importance and the candidate may be required occasionally to act as a Service Delivery Manager for certain clients and must be able to work with a global team. Candidate must have strong experience interacting via emails and voice with clients and IT Managers.  They must also possess the ability to craft documentation for the US marketplace, present technical topics to upper IT management in an engaging and effective manner, and work with global overseas resources.   Preferred location is Chicago, IL, but for right candidate virtual office is an option.

This job is for you if…

  • You’re interested in a meaningful job at a growing technology company where you’ll work with a variety of technology solutions and be appreciated for doing your job well.
  • When you see things that need improved you get working on a solution.
  • You enjoy collaborating with highly skilled professionals with a passion for technology.
  • You want to join a culture that embraces dynamic individuals with a focus on innovation.

RESPONSIBILITIES

The successful person for this role will be experienced in OS, Virtualization, Cloud, Storage and Backup administration. They should have experience in some combination of the following specific skillsets:

Day to Day Requirements

  • Work with team members and clients by responding to ticket requests to complete services identified in Service Orders
  • Troubleshoot, diagnose, and remediate issues
  • Provide guidance and recommendations to clients to ensure best practices are followed for: architecture, performance, capacity, and monitoring
  • Assist with deployment of monitoring and management toolsets
  • Work with a variety of clients and supporting different technologies and solutions
  • Act as Service Delivery Manager for a set of clients
  • Serve as Subject Matter Expert in assisting sale teams to close deals
  • Work with Managed Service team members to continue to fine tune solution offering
  • Act as a presales resource when needed
  • Work with vendors and OEM for escalations
  • Excellent communication skills are a must!  Due to the amount of client interaction required daily, candidates must have the ability to effectively and efficiently communicate in emails, craft multi-page documentation, and speak fluent English on the phone.
  • Ability to work independently with strong time-management skills and personal accountability to complete tasks in a timely manner
  • Ability to work within a rotating, on-call weekly schedule
  • Based on client need, after-hours and weekend work may occasionally be required
 
Position Requirements

Required

  • Linux or Windows system administration experience (5+ years) with production administration experience in a high-availability, multi-site, 24x7 environment
  • Experience with patching deployment tools (Satellite Server, SCCM, WSUS)
  • Supporting not only the operating systems, but the hypervisors they reside on.  Experience with VMware, Hyper-V, and/or SimpliVity
  • Solid SAN experience with top OEM platforms
  • Solid backup technology experience. 
  • Backup technologies experience with EMC Avamar and DataDomain, IDPA, Veeam and/or Cohesity.
  • Most have experience supporting backup solution sets
  • Experience with support environments that reside in a public, private, and hybryid cloud deployment.  Experience with Azure and/or AWS is preferred.

 

Positives:

 

  • Experience with using ServiceNow and ITIL Framework
  • Previous MSP experience
  • Experience with O365 and MS-Exchange
  • Working knowledge of LAN and WAN technologies

 

What you’ll get…

 

  • A career with a company where you will be challenged, respected, and valued.
  • A career with a company that’s invested in your personal development, will offer a solid compensation package, and provides a great team environment
  • The people here do their jobs well, care about one another, care about our customers and exercise good ethics and judgement
  • Our team members health and wellness are our priority as well as rewarding them for their hard work.
 
Location Lombard  
Req Number INF-21-00018  

This position is currently accepting applications.

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