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Intake Specialist 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, race, color, religion, sex, gender, sexual orientation, national origin, veteran status or any other characteristic protected by law.  
About the Organization DRNY, the Protection and Advocacy System and the Client Assistance Program for New York State is seeking an individual with a passion for achieving justice for individuals with disabilities. With a focus on civil rights and disability justice, DRNY actively works to break down the systemic oppression of all people with disabilities. DRNY recognizes the intersecting legacies and effect of ableism, white supremacy, colonial capitalism, and gendered oppression on people with disabilities. Joining DRNY is an opportunity to challenge systemic abuse, neglect, discrimination, and rights violations through case-handling, individual and systemic litigation, public investigations, advocacy, and collaboration with stakeholders. DRNY is committed to examining bias, privilege, racism, and intersectional social change in all aspects of our work. DRNY is a civil rights advocacy leader and we are seeking new staff who will contribute to our values and mission.


Intake Specialist

The Intake Department assesses a high volume of clients for DRNY services. The Intake Specialist will help identify clients’ needs and direct them to appropriate services. This position reports to the Intake Director.


Primary Duties and Responsibilities

The Intake Specialist performs a wide range of duties, including the following:

  • Interview prospective clients, both in person and by telephone, to assess their situation and gather facts necessary to identify key issues;
  • Review and summarize incoming written and electronic client correspondence to determine the individual’s needs;
  • Obtain client information to assess eligibility for services, consistent with DRNY’s programs and priorities;
  • Work with DRNY staff to identify appropriate solutions for client issues, and deliver brief assistance and limited scope advocacy in appropriate situations;
  • Identify and provide appropriate resources, information and referrals to clients as needed;
  • Respond to time-sensitive matters including but not limited to allegations of abuse and neglect, or issues with urgent deadlines;
  • Clearly communicate with clients and others by phone, letter, e-mail, or video chat as necessary;
  • Organize, update, and maintain confidentiality of client and case information, as well as electronic data and paper files;
  • Accurately input and track case information in a designated database;
  • Work both independently and with small teams to complete projects within appropriate deadlines;
  • Participate as needed in special projects, such as outreach and training;
  • Perform additional assignments, which may include providing administrative or clerical support, as needed or directed by staff.


  • Bachelor’s degree preferred or 3 or more years of relevant experience;
  • Previous experience working in a non-profit or human services environment preferred;
  • Experience working with people with disabilities preferred;
  • Bilingual language skills preferred;
  • Knowledge of Microsoft Office Suite;
  • Database experience preferred;
  • Strong communication skills;
  • Ability to maintain professional demeanor and communicate tactfully even under pressure;
  • Detail oriented;
  • Strong organizational skills;
  • Ability to work with a diverse group of individuals;
  • Ability to multi-task;
  • Must provide proof of COVID vaccination.

Working Conditions

The Intake Specialist usually performs work in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. An Intake Specialist will be expected to travel within and outside the state as necessary.

This position will require reporting to the Rochester office as directed as well as working remotely.

To view more about our organization, check out our YouTube videos highlighting DRNY’s mission in advocating for the civil rights of individuals with disabilities. Please visit our DRNY YouTube Channel and review our DRNY Newsletter.








Position Requirements

Please note: A Covid Vaccine is required for this position. 

Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Location Disability Rights New York - Rochester  
Position Intake Specialist  
Number of Openings 1  

This position is currently not accepting applications.

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