Share Email Opening Apply Now

Customer Success Director - Transportation/Logistics Vertical 

About the Organization First Advantage is the world's largest provider of comprehensive background screening, identity and information solutions that give employers and housing providers access to trusted information for making faster, more accurate people decisions.

Leveraging our advanced global technology platform and customer service experts throughout the world, we build fully scalable, configurable screening programs that meet the unique needs of over 45,000 client organizations. Headquartered in Atlanta, GA. First Advantage has offices throughout North America, Europe and Asia.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This Customer Success, Director is a member of the Account Management Team. This is a consultative sales and large account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained.

Principal Duties and Responsibilities:

Program Management

  • Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities, and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.
  • Identify additional product or solutions FA can provide.
  • Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions.
  • Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client's questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over that offered by its competitors.
  • Prepare and deliver quarterly and annual client business reviews.
  • Document and manage all action/project plans for assigned client base.
  • Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues.
  • Update and maintain knowledge of all aspects of customers' background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices.
  • Constantly seek, share, and implement best practices.
  • Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources.
  • Partner with internal account team to review program performance.


  • Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers.
  • Manage monitoring and reporting programs for customers.
  • Perform other duties as assigned.
Position Requirements


  • BS/BA or equivalent, MBA optional but preferred.
  • 7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience.
  • Work experience in the professional sales environment desirable
  • Proficiency with MS Office applications including Word, PowerPoint, and Excel.
  • Strong oral and written communication, and interpersonal skills.
  • Outstanding multi-tasking and time-management abilities.
  • Excellent organizational, analytical, problem analysis and problem solving skills This position requires travel which includes overnight travel with as much at 30% travel requirements.
  • Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity
  • 40-50 hour work week with additional hours as customers, situations and projects require.
  • Minimum 3 years of virtual work experience – preferred.
  • Preferred location - Eastern or Central time zones
Full-Time/Part-Time Full-Time  
Position Strategic Account Director - Account Manager (Enterprise Clients)  
Req Number SAL-21-00041  
Open Date 8/18/2021  
Location Remote  

This position is currently accepting applications.

Apply Now


Other Jobs Within Same Category
Customer Success Director in Remote, Any
Posted on: 10/20/2021
[Apply Now]

Customer Success Manager in Remote, Any
Posted on: 10/18/2021
[Apply Now]

Customer Success Analyst in Remote, Any
Posted on: 9/28/2021
[Apply Now]

Customer Success Analyst (Transportation) in Remote, Any
Posted on: 9/20/2021
[Apply Now]

Solution Analyst- New Revenue in Remote, Any
Posted on: 6/29/2021
[Apply Now]

Other Jobs Within 60 Miles
-- None found --


AppOne.comTM   ©1999-2021 HR Services, Inc.
Click here for technical assistance.