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Title

Operations Manager, Independent Contractor 

Description

PURPOSE.

The Operations Manager, Independent Contractor Program leads a team to achieve operational excellence in safety, performance, customer service, and profitability in the Independent Contractor business segment. This position also works closely with Sales, Finance, and other USA Truck Departments to drive profitable results.

PRINCIPAL ACCOUNTABILITIES.

Operations Management

  • Lead a team of Capacity Solutions Managers to achieve maximum profitability and minimize Independent Contractor contract terminations
  • Effectively represent the Independent Contractor Program internally and externally; demonstrate and require cooperative efforts between Independent Contract Program and other departments to maximize business opportunities
  • Delegate effectively, ensure team effectiveness that meets or exceeds customer standards, and demonstrate results-oriented leadership
  • Work in concert with the IC related Vendors (ATBS, UTBA, Mondics, Quality Companies, etc.)

Team Leadership and Supervision

  • Supervise and lead a team of operation professionals; provide mentorship, guidance, performance planning, goal setting and counseling to develop team members
  • Coach and develop Capacity Solutions Managers to drive long-term performance, develop a winning environment for all team members, and prepare for effective succession for all leadership positions
  • Model USA Truck values by maintaining a high standard for integrity within the Independent Contractor Program

Compliance Management

  • Set and maintain high standards to conduct all business in adherence with DOT standards and other regulatory requirements
  • Subject matter expert on business relationships with Independent Contractors/Owner-Operators
 
Position Requirements

Qualifications and Education Requirements.

  • Bachelor’s degree in business or applicable related field or a combination of education and experience
  • Minimum of 5 years of experience with corporate management responsibility, including truckload, sales, pricing or operations
  • Strong general knowledge of DOT regulations and continuing education in regulatory and compliance

Preferred Skills.

  • Proficient in Microsoft Office
  • Strong interpersonal and leadership skills
  • Ability to work in a team environment to continuously improve results
  • Ability to deliver exceptional service through positive engagement and patience
  • Ability to promote a culture of trust and safety

Working conditions.

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:

  • Remain in a stationary position for extended periods of time.
  • Frequently operate a computer for extended periods of time and regularly operate other office productivity machines.
  • Occasionally ascend/descend stairs and move up to 20 pounds of office objects.
  • Frequently communicate with peers, supervisors, third parties, and other employees to exchange accurate information and answer questions.
  • Occasionally attend meetings in buildings outside corporate office and at off-site locations with various internal conditions, and requiring travel in various external conditions.
  • Travel domestically as necessary.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

USA Truck, Inc. is firmly committed to inclusivity and equality of opportunity for all employees and applicants for employment, and does not discriminate against applicants or employees for any reason prohibited by law or its own policies. USA Truck, Inc. will provide reasonable accommodations for employees and applicants for employment.

This position description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.

 
Full-Time/Part-Time Full-Time  
Position Operations Manager, Independent Contractor  
Close Date  
Exempt/Non-Exempt Exempt  
Open Date 8/18/2021  
Location USA Truck General Office  
About the Organization

USA Truck is driven to be a premier North American transportation solutions

provider that improves the lives of team members, customers, industry partners,

and our communities. We promote a culture of trust in a safe, fun,

and friendly environment where people grow and thrive.

 
EOE Statement USA Truck, Inc. is firmly committed to inclusivity and equality of opportunity for all employees and applicants for employment, and does not discriminate against applicants or employees for any reason prohibited by law or its own policies. USA Truck, Inc. will provide reasonable accommodations for employees and applicants for employment.

This position description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts the Company’s right to assign or reassign duties and responsibilities to this position at any time.
 

This position is currently accepting applications.

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