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Title

Client Support Specialist I 

Description

This position supports the College mission by assisting the IT department with their core functions. The IT Technician will provide direct technical assistance and support to College staff for network, hardware and software issues. Duties include assisting with installing and maintaining computer systems including software and hardware on desktops and laptops; resolving internet and network access issues (both wired and wireless); providing network printer support; meeting with staff to provide one-on-one technical assistance as needed/requested; providing training to staff on software and hardware use; determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance. This position reports to the Director of Information Systems and Services.

Job Description:

  • Respond to user requests for service, troubleshoot problems and help develop solutions
  • Support PC hardware components, desktop operating system software, and application software
  • Perform minor repairs to equipment and arrange for other servicing needs
  • Monitor antivirus software and operating system updates and repair computers infected with spyware, adware and/or viruses
  • Record activities, solutions and other responses to request for service
  • Assist in maintaining inventory records and documentation for equipment
  • Contribute to College IT technical documentation and participate in policy, procedure, and standards development
  • Develop and provide user training for basic hardware and software use
  • Provide backup technical support for network including router, firewall, and wireless access point
  • Maintains open communication and positive working relationship with staff
  • Perform other duties/projects as assigned

Skills:

  • Exceptional customer service skills
  • Solid troubleshooting skills
  • Ability to work well in a team environment
  • Excellent oral and written communications skills
  • Ability to work under minimal supervision
  • Willingness to get the job done, no matter the task
  • Ability to research via the internet

Preferred Skills:

  • Experience with Windows 10 and Mac OS
  • Experience with Microsoft Office Applications
  • Experience with networking technologies and printer support is preferred
  • Experience with software installation and updates
 
Position Requirements

Qualifications:

  • Minimum of a High School Diploma, pursuing an undergraduate or graduate level degree in a business, communications, or computer related field.
  • Must be able to lift 25 pounds
  • Ability to prioritize tasks and efficiently manage time

Preferred Qualifications:

  • Pursing an undergraduate or graduate level degree in a business, communications, or computer related field.
  • A GPA of 3.0 or above
 
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  

This position is currently accepting applications.

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