DRS JOB DESCRIPTION:
Healthcare Patient Scheduling Representative
DRS Services currently has openings for customer service representatives working with Medical and Dental facilities. Full-time positions are available on both Inbound and Outbound teams. Convenient location right off the 101, across from the Diamondbacks spring training stadium in Scottsdale!
We specialize in working with our Healthcare partners in 2 ways:
Taking inbound calls to assist patients calling to schedule appointments and routing pertinent information to the office staff in their EMR software.
Making outbound calls to schedule patients who are overdue for services.
PREFERRED EXPERIENCE:
· Medical/Dental patient scheduling / Medical Assistant
· Front Desk / Call Center experience
· EMR (Electronic Medical Records) software experience and knowledge of Microsoft Excel with ability to navigate through multiple systems simultaneously.
· Experience with Insurance; reading Referrals.
· Spanish speaking a plus - higher starting pay!
SKILLS:
· Must have active listening skills, friendly voice, and good phone skills with excellent written and verbal communication to effectively interact with patients and relay pertinent information to other teams.
· Must have attention to detail with ability to manage time efficiently while navigating computer system.
· Must be patient orientated and have the ability to adapt/respond to different scenarios.
· Must have dependable/reliable work habits including meeting attendance/tardiness guidelines.
JOB DUTIES:
· Assist patients by accommodating their requests to schedule appointments or relay medical information to the appropriate medical team.
· Navigate EMR software system simultaneously.
· Document, without errors, in computerized medical chart as needed.
· Follow all company procedures, guidelines, and policies.
· Ability to arrive on time and work assigned schedule.
· Perform other tasks as trained and assigned.
· Maintain HIPPA Compliance at all times.
BENEFITS:
· Health Insurance
· Dental Insurance
· Vision insurance
· Life Insurance
· Paid Time Off
HOURS OF OPERATION
7:30 AM - 5:00 PM Mon-Sat
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