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DRS Merge 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  


Healthcare Patient Scheduling Representative

DRS Services currently has openings for customer service representatives working with Medical and Dental facilities. Full-time positions are available on both Inbound and Outbound teams. Convenient location right off the 101, across from the Diamondbacks spring training stadium in Scottsdale!

We specialize in working with our Healthcare partners in 2 ways:

Taking inbound calls to assist patients calling to schedule appointments and routing pertinent information to the office staff in their EMR software.

Making outbound calls to schedule patients who are overdue for services.


· Medical/Dental patient scheduling / Medical Assistant

· Front Desk / Call Center experience

· EMR (Electronic Medical Records) software experience and knowledge of Microsoft Excel with ability to navigate through multiple systems simultaneously.

· Experience with Insurance; reading Referrals.

· Spanish speaking a plus - higher starting pay!


· Must have active listening skills, friendly voice, and good phone skills with excellent written and verbal communication to effectively interact with patients and relay pertinent information to other teams.

· Must have attention to detail with ability to manage time efficiently while navigating computer system.

· Must be patient orientated and have the ability to adapt/respond to different scenarios.

· Must have dependable/reliable work habits including meeting attendance/tardiness guidelines.


· Assist patients by accommodating their requests to schedule appointments or relay medical information to the appropriate medical team.

· Navigate EMR software system simultaneously.

· Document, without errors, in computerized medical chart as needed.

· Follow all company procedures, guidelines, and policies.

· Ability to arrive on time and work assigned schedule.

· Perform other tasks as trained and assigned.

· Maintain HIPPA Compliance at all times.


· Health Insurance

· Dental Insurance

· Vision insurance

· Life Insurance

· Paid Time Off


7:30 AM - 5:00 PM Mon-Sat

Position Requirements  
Full-Time/Part-Time Full-Time  
Rate of Pay  
Position DRS Merge  
Location Scottsdale  
About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs.
At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers.
Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.  

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