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Massage Therapist (616) 

Category Hancock Wellness - New Pal - 8830  

JOB SUMMARY: The Massage Therapist is responsible for providing clients of the facility’s massage therapy service with massage to relieve discomfort and to ease muscle tension.



  • Customer Service: Greets massage client with proper AIDET+P and manages time during their appointment to give client full use of their scheduled appointment.
  • Communication: Checks voicemail/email and replies within 24 hours of message during the business week.
  • Professionalism: Maintains proper dress code while working of a HWC logoed collared shirt, jacket, or business casual attire and HH Badge.


  • Performs massage therapy sessions with members, achieving monthly session targets, as established by the facility.
  • •Maintains records of current and former massage clients (including attendance, payment, workouts).
  • Participates in the marketing and promotion activities to build a strong client base.
  • Develops a system for retention of current clients and for client referrals.
  • Confers with clients before the massage begins to learn their medical history and what problems they may have with stress or pain.
  • Gauges the condition of the client’s soft tissues, the joint function and quality, range of motion, and muscle strength, and proposes a specific treatment plan based on it for the client.
  • Confers with physical therapists, chiropractors, doctors, and other healthcare professionals to design the proper treatment plan for a client.
  • Educates clients on how to improve their posture, and teaches them strengthening, stretching, and rehabilitative exercises as well as relaxation techniques.
  • Follows established procedures when equipment is found to be malfunctioning to return it to operational status within 24 hours, including posting appropriate status signage, notifying the MOD or maintenance personnel, and recording the problem in the equipment log binder.
  • Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable.
  • Maintains current information on all center programs, services, and activities, and promotes them regularly.
  • Responds to all emergency situations per facility policy and procedures.
  • Greets members and guests by name and with a smile, and delivers world-class customer service at all times.
  • Refers clients to other facility and hospital services as appropriate/needed.
  • Attends all scheduled employee meetings. •Assumes other duties and projects as assigned.


Position Requirements


  • Certification in Massage Therapy from the State of Indiana required.
  • Continuing education requirements up to date for all certifications and licensure required.
  • Basic computer skills, excellent communication and customer service skills required.


Full-Time/Part-Time Part-Time  
Shift -not applicable-  
Sign-On Bonus  
Position Massage Therapist (616)  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Open Date 8/23/2021  
Location Hancock Wellness Center - New Pal  
About the Organization YOUR HEALTH IS OUR LIFE

Hancock Health is an Indiana-based, full-service healthcare network serving Hancock County and the surrounding areas. Our health system includes Hancock Regional Hospital, Hancock Physician Network and more than 20 other healthcare facilities, such as wellness centers, women's clinics, family practices, and the Sue Ann Wortman Cancer Center.

A Caring Community Partner
Our goal at Hancock Health is simple: To give every person the personalized attention necessary for a happy, healthy life. Our mission, vision, and values embody this goal.

To be a Caring Community Partner by healing, improving health and wellness, alleviating suffering, and delivering acts of kindness one person at a time.

To be nationally recognized for kindness in the delivery of excellent quality patient care, efficient and effective operations, the adoption of proven technologies, the creation of a positive workplace environment, and excellence in community service.

Exceptional | Honorable | Devoted | Reliable | Kind  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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