About NTT Global Data Centers Americas
NTT Global Data Centers Americas operates multiple data center campuses strategically located across the United States that deliver 100% availability, flexible power configurations, carrier neutral telecommunications, and a best-in-class client experience. We support large scale, build-to-suit wholesale data center solutions as well as private vaults, dedicated cages, and multi-rack deployments.
Our team is growing, and we are looking for hardworking collaborators. As individuals we are good, together we are amazing. We proudly promote a culture of equity and inclusion knowing the extraordinary value found in diverse backgrounds, ideas, and perspectives. Together we do great things!
Position Overview
We are looking for a Rockstar product manager who can use innovative approaches to position our data center products and services for our sales channels and customers. The ideal candidate for this position is an individual obsessed with customer excellence, excited to work with different parts of the organization, and always hungry for knowledge.
You are detail oriented and able to fully articulate our products’ value proposition and champion the products cross-functionally. You will collaborate vertically and horizontally within the organization, requiring you to sometimes be the diplomat, the moderator, or the skeptic; and you know how and when to turn collaboration into action.
As Outbound Product Manager, you are responsible for maintaining product information, ensuring all collateral remains relevant and up to date with current and future market conditions. You will ensure the sales team has the most current product information, acting as the gatekeeper to collateral, documents, processes, and procedures concerning products at NTT Global Data Centers; and you will lead initiatives with other teams in the organization to continually optimize these product materials.
This role is cross-departmental and requires successful communications with all areas of the company, most specifically:
Marketing: Your closest confidants collaborating on go-to-market strategy, articulating positioning, customer targeting, and market verticals and segmentation
Sales: You will work closely and train with sales to ensure they can effectively communicate product value propositions, use cases, and solutions
Construction/Design: You will ensure we are building what customers and the market need, and collaborate to ensure schedules and building constraints are understood
Implementation: You will work with teams responsible for delivery and installation of the products to ensure they have correct material, descriptions, and requirements
Executive Team: As the product expert, you will be able to disseminate relevant data and craft messaging to organization leadership about the products and business strategy
This position may work on-site in one of NTT’s offices (multiple locations), remotely, or a combination of both. Some travel is required (no more than 25%).
Role and Responsibilities
Act as product champion in executing product communications strategy
Know who our buyers are, where they are, and why they buy from us
Understand our competitors and their positioning both regional and globally
Develop marketing plans for the products you support in conjunction with our marketing team
Collaborate with product management and marketing communications to develop product positioning and messaging that resonate with our target buyer personas
Understand and support our sales channels; train them on the problems we solve for our buyers and users; develop internal tools and external collateral and teach them how and when to use it
Author and maintain product description and product-specific collateral such as battle cards
Participate in various Sales Support activities, including product and services training, seminars, and documentation, and pre and post sales customer visits.
Exciting opportunities to interact with departments both nationally and internationally
Knowledge and Skills
Detailed understanding of Product Development Life Cycle (PDLC) is critical
Strong communication and presentation skills, with formal public speaking and presentation training
Business writing skills are necessary for majority of job functions
Able to be highly confidential and comfortable with sensitive information
Proficient with Microsoft programs such as Word, Excel, Power Point, Outlook, and SharePoint
Comfortable using collaboration and CRM tools such as Slack and Salesforce
Strong analytical skills – ability to calculate and articulate ROI of products and projects
Ability to negotiate compromises between conflicting priorities
Manages stress and/or fast pace effectively
Excellent communication and problem-solving skills
Education and Experience
High School Diploma or GED required
Bachelor’s degree or equivalent education and/or business work experience
Minimum of 3 years in product management or project management
Knowledge of data center or colocation services
Launching new products and services
Work Conditions
Position may work on-site or remotely, or combination of the two
On-site option is in standard office environment, extensive daily usage of workstation or computer; remote work assumes home office or similar with dedicated workspace
Some travel required (no more than 25%)
Requires carrying cell phone
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