Department: Outreach Services
Responsible to: Outreach Regional Coordinator
Status: Hourly $16.00/hour
Assist low-income individuals and families renting their home by providing a range of supportive services designed to promote economic self-sufficiency.
Protect the privacy of customers and hold in confidence all information obtained in the course of service.
Provide quality professional customer service at all times.
Essential Duties and Responsibilities:
Determine eligibility of low-income renting households for the COVID Emergency Rental Assistance program.
Design an Action Plan with each program-eligible household and provide relevant resource referrals to promote self-sufficiency.
Conduct data collection via FACS-Pro database.
Complete or collect all required program documentation with accuracy, consistency, and compliance.
Attend relevant community events to support the agency programs; including evening and weekend events or meetings as needed.
Develop and maintain positive relationships with relevant public and private authorities and service providers.
Participate in personal and professional development activities, including staff meetings, conferences, training opportunities, as identified and approved by supervisors.
Perform other duties as assigned.
Education and Experience Qualifications:
Associate Degree in Human Services preferred.
Experience in human services, specifically with low-income populations, preferred.
Complete additional certification as required.
Understand the importance of daily work attendance, and its impact on coworkers, clients, and the agency.
Possess the ability to navigate and effectively resolve conflict.
Must have strong communication and organizational skills.
Must be self-directed and able to prioritize in a fast paced environment.
Must be willing to accept new challenges.
Must have proficient computer skills (Word, Excel, Outlook, Internet).
Must have reliable transportation, a valid driver’s license, provide proof of insurance, and MMCAA’s “Insurance Carriers” driving record review.
Successfully complete Criminal History and Child Abuse/Neglect clearance procedures at time of hire and when requested.
Must comply with Agency tobacco free and drug free policies.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.