Summary of Job Title: An Information Technology Support Representative – Tier II’s goal is to document and assist with customer’s requests as well as Tier 1 escalations and mentorship. This is accomplished through teamwork, clear communication, trouble shooting, and utilization of resources. The successful experience of our customers depends on accurate, dependable, and timely resolution of all requests for assistance.
Essential Duties and Responsibilities: Please note that other duties may be assigned by your supervisor.
IT Support Representative Duties
Additional Technical Duties
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ADDITIONAL SKILLS DESIRED (but not required)
This position is currently accepting applications.