The Program Manager is primarily responsible for the administration, leadership and oversight of the TCRHCC Cancer Support Community (CSC) program operations. The incumbent will have oversight of providing cancer support services for people of all ages affected by cancer. Program Manager duties require building and maintaining relationships with members, program professionals, and clinical staff, including tribal programs and the Office of Native and Spiritual Medicine. maintains program statistics and reports. The incumbent works closely with the Director of Oncology and others to provide programmatic consultation as it relates to general operations, patient and community needs, outreach and marketing, grant opportunities and, on an as needed basis, participates in fundraising activities. In accordance with TCRHCC standards, policies and procedures, the incumbent must embody the highest professional standards and demonstrate warmth and compassion as he/she works with members, staff, volunteers and others in building and maintaining a sense of community.
- In collaboration with other CSC program staff and TCRHCC staff leadership, develops strategic goals and objectives as it relates to program delivery, reach and evaluation.
- Develops content for the CSC program, creating calendar descriptions, program flyers and regularly evaluate member satisfaction and facilitator and program effectiveness using workshop evaluations, and annual surveys.
- Facilitates a weekly support group and monthly networking groups with consideration to spiritual wellness and cultural sensitivity needs. Plans and implements regular social events for members, including the opening and closing of educational workshops and special programs.
- Establishes and maintains administrative procedures for tracking and implementing member groups, newcomer meetings, educational workshops, mind-body programs, member social events and other relevant member-focused programs.
- Oversees the collection of program and member statistical data (i.e. member registration forms, group rosters, group notes/files, and member activity sheets) and the timely submission of quarterly Program Statistics Reports to CSC main office and other reports as required by CSC. Utilizes this data to assess program utilization trends and to plan for program expansion and/or reductions if necessary.
- Updates and reviews written materials given to the public that all information about the program properly and accurately reflects the programs and services rendered and CSC Program Standards.
- Creates and monitors an annual budget for all member-related programs while assisting in grant writing, data reporting.
- Handles correspondence related to workshop-confirmation letters, thank you notes, and, in conjunction with marketing/outreach staff, oversee placement of events notices in various media outlets.
- Develops relationships and opportunities for partnering with other service providers, e.g. American Cancer Society, local Oncology Nursing Society chapter, etc.; and speaks at healthcare engagements and other forums as needed.
- Represent CSC at regional CSC meetings, the annual Affiliate Leadership Conference, and other professional meetings.
- Works cohesively with public relations and partnership oncology programs.
- Works with NHHF regarding fundraising activities.
- Ability to present at events and educational internal and external trainings.
- Ensure proper PPE is always worn while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher, if available), and eye or face shield.
- Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (see CDC website for most current updates)
- Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee and external customer satisfaction.
- Performs other duties as assigned.
Considerable judgment is essential in interpreting and applying program guidelines to coordinate and/or facilitate special program series as needed and if resources ensure that the patients’ needs are assessed in respect to cultural sensitivity. Incumbent will perform within established objectives/ parameters and independently work out and revise methods, processes and procedures with professional and other staff. Identifies and seeks innovative approaches to resolution of problems.
MENTAL AND PHYSICAL EFFORT
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work requires prolonged periods of standing; walking; siting; talking or hearing; and use of hands to finger, handle, or feel. Work requires occasional times stopping, kneeling, crouching, or crawling; and pushing or pulling. Work also requires extensive periods of time working at a personal computer. Must be able to lift up to 20 lbs. (i.e. boxes of patient education materials) often; and up to 50 lbs. occasionally. This position requires the ability to hear alarms on equipment, client calls, instructions from physicians/department staff; and, overhead pages over a loudspeaker. Incumbent must be able to distinguish numbers, letters, and colors; as well as have vision for close, distance, peripheral, depth perception, and the ability to adjust focus as needed. This position does require the ability to do repetitive motion actions of both hands including the ability to frequently grasp simple/light and fine dexterity often with occasional grasp firm/heavy. The incumbent must be able occasionally use both feet for repetitive motion actions as well.
Contacts often require tact and sensitivity as those related to stressful situations such as death, dying and catastrophic illnesses. Must be able to prioritize, use good judgment, and coordinate a variety of issues while being frequently interrupted. The incumbent performs difficult and complex assignments that encompass a variety of activities and requirements. The work requires the ability to deal relatively independently with the interrelated elements that affect patient services and assessed needs in order to resolve or prevent any delays in service and any other controversial matters that may arise. The work requires diversity in professional social work and compliance knowledge and experience.
This job requires exposure to the following environmental conditions: prolonged exposure to fumes or airborne particles; occasional exposure to wet, humid conditions (non-weather); working near moving mechanical parts; toxic or caustic chemicals; extreme cold(non-weather); extreme heat (non-weather; risk of electrical shock; risk of radiation; and, vibration. The typical noise level for the work environment is quiet to moderate.
The Program Manager is responsible for the administration, oversight and leadership of all community member-related clinical programs the provision of direct clinical services for people of all ages affected by cancer in accordance with oncology partners and TCRHCC standards, policies and procedures.
TCRHCC is located within the Navajo Nation and, in accordance with Navajo Nation law, has implemented a Navajo/Indian Preference in Employment Policy. Pursuant to this Policy, applicants who are enrolled members of the Navajo Nation and who meet the necessary qualifications for this position will be given preference in hiring and employment for this position and applicants who are enrolled members of any other tribe who meet the necessary qualifications will be given secondary preference.
In performance of their respective tasks and duties, all employees at TCRHCC are expected to conform to the following:
- Adhere to all professional and ethical behavior standards of the healthcare industry.
- Interact in an honest, trustworthy and dependable manner with patients, employees and vendors.
- Possess cultural awareness and sensitivity.
All employees must fully uphold all principles of confidentiality and patient care. This position has access to sensitive information and a breach of these principles may be grounds for immediate termination.
I have read the qualifications and requirements for the position of CSC Program Manager. To the best of my knowledge, I believe I can perform these duties.
- Master of Social Work (MSW)
- Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW)
- Minimum one-year post-graduate, preferred. Some supervisory/management experience preferred. Knowledgeable about individual and family coping styles, resources, clinical interventions.
Other Skills and Abilities:
A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate success in each one of the following areas:
- Strong clinical skills, including individual and support group experience and ability to work with issues surrounding chronic and life-threatening illness
- Demonstrated administrative skills, including planning, organizing, scheduling, budget management, statistical and program reports, and innovative program development
- Commitment to working as a team member in a supportive community and willingness to network and consult with other Cancer Support Communities (CSC) and the Headquarters office
- Ability to administer and abide by CSC and TCRHCC policies and procedures while maintaining a warm, professional, personal, informative, and effective program
- Strong verbal and written communication skills are essential and the ability to interact with individuals at all levels (members, donors, staff, public), including public speaking at important events
- Ability to work a varied and flexible schedule, including evenings and Saturdays
- Skilled at working on a computer specifically Word, PowerPoint, Excel, and other databases
- Reliable and dependable; reports to work as scheduled without excessive absences
- Master of Social Work (MSW)
- Marriage & Family Therapist (MFT); or
- A valid, current, full and unrestricted Professional Clinical Psychologist (PhD) to practice in any state of the United States of America, the Commonwealth of Puerto Rico, or a territory of the United States.
Other Preferred Skills and Abilities:
Ability to speak Navajo, Hopi or San Juan Paiute