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Information Specialist I (252) 

Category Information Services - 8214  


  • Technical Specialist I to serve the information system needs of Hancock Regional Hospital by using technical knowledge in healthcare information systems.
  • The Technical Specialist I will provide PC Support, printer support and network support for Hancock Regional Hospital and its various entities.
  • The Technical Specialist I will test, troubleshoot, maintain, and repair PC's, printers, servers, peripheral devices and telephones.
  • The successful Technical Specialist I will also have technical knowledge of MS Office and can provide technical support for the Hospital's end-users.
  • The successful Technical Specialist I will be able to provide superior customer satisfaction working with a wide variety of customers - from Housekeepers to Doctors.



  • Customer Focused - Ability to manage troubleshooting tickets and ensure a timely response, keeps customer informed of progress and outcomes
  • Excellent Communication Skills - keeps calendar up to date/sends clear emails on progress of work orders.
  • Teamwork - the ability to work with others toward a shared goal, participating actively, sharing responsibility and rewards, and contributing to the capability of the team
  • Problem Solving- by analyzing situations and applies critical thinking in order to resolve problems and decide on courses of action and implement the solutions developed in order to overcome problems and constraints


  • Outstanding Troubleshooting / problem solving knowledge on PC's, printers, peripheral devices and telephones.
  • Good understanding of network troubleshooting.
  • Strong technical knowledge of MS Office and MS Server Products.
  • Ability to work in the "field" with end-users as well as ability to work helpdesk.
  • Strong technical knowledge of virus removal and malware removal.
  • Outstanding communication capability.
  • Superior knowledge on configuring, installing and upgrading PC systems.
  • Ability to make recommendations to improve PC Support and peripheral devices.
  • Ability to troubleshoot / problem solve in a Virtual Desktop Environment.



  • Evidence of good grooming and professional conduct.
  • Excellent communications skills. Possess a sense of responsibility, initiative, honesty and confidentiality.
  • Desire and ability to cooperate with others.
  • Able to work under stress and to meet deadlines.
  • Good multi-tasking abilities.
Position Requirements


  • Min of Associates Degree Required or equivalent.
  • Mandatory Annual Continuing Education: Customer Service, Fire and Safety, Confidentiality-HIPAA, Infection Control, Corporate Compliance.
  • Annual Unit Specific Competencies, and all education required by regulatory, accreditation bodies and/or Hancock Regional Hospital.
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Sign-On Bonus  
Position Information Specialist I (252)  
Number of Openings 1  
Exempt/Non-Exempt Exempt  
Open Date 8/13/2021  
Location Hancock Regional Hospital  
About the Organization Hancock Regional Hospital serves Hancock County and the surrounding areas as a full-service community hospital focused on primary care, patient comfort, and convenience.

Today, a highly skilled medical and professional nursing staff anchors Hancock Regional Hospital. We have a state-of-the-art surgery department, 24-hour emergency services, OB services, progressive and critical care, a geropsychology unit, home healthcare, occupational health, a transitional care unit, a total oncology program with a cutting-edge radiation oncology center, many private rooms, and a full complement of Inpatient and outpatient services.

Our Mission is to be a Caring Community Partner by healing, improving health and wellness, alleviating suffering, and delivering acts of kindness one person at a time.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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