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Title

Communications Specialist 

Category Sheriff's Office  
Description

Primary Responsibility: Under general supervision, performs specialized radio and communications work in the Sheriff’s Office, serving as emergency medical radio dispatcher on an assigned shift in a 24/7 operation. Work involves receiving emergency and non-emergency incoming calls; dispatching applicable resources, including law enforcement, fire and emergency medical services; providing emergency medical dispatch and operating computer software to enter and retrieve information for deputies.

 

Supervised by: Communications Supervisor

 

Supervises: May assist with training of new Communications Specialists

 

FLSA status: Non-Exempt

 

Main Job Duties:

 

  • Operates communication systems to receive emergency and non-emergency incoming calls for Sheriff’s Office; receives complaints and requests for service by telephone or radio; determines district of each caller; obtains necessary information to determine nature of problem, following established guidelines; scans status charts and computer screen to determine availability of units; dispatches closest necessary officials, including police, fire, medical, and other personnel and equipment; relays instructions and/or advises callers of proper contact for assistance or information; and prepares computer aided dispatch record on each service incident.

 

  • Operates computer software to access CCIC and NCIC databases to enter, store, clear and/or retrieve information as requested or otherwise necessary, including stolen vehicles and articles, missing and wanted persons, vehicle registration data, drivers’ histories, warrants, etc.

 

  • Assists other agencies outside of the county with requests for service.

 

  • Operates two-way radio/telephone communications equipment, paging equipment and computer software.

 

  • Maintains status of patrol deputy at all times including knowledge of location and activities. Maintains CAD entries of all dispatch activity.

 

  • Advises necessary personnel of major situations and incidents.

 

  • Interacts with members of the community, law enforcement, medical agencies, fire agencies and personnel from other agencies as necessitated by work assigned.

 

  • Promptly and efficiently dispatches appropriate response to emergency situations.

 

  • Provides Emergency Medical Dispatch (EMD) per state guidelines when dealing with injury or health related incidents.

 

  • Provides assistance and/or information to the hearing impaired utilizing the TDD equipment.

 

  • Prepares briefings for following shift.

 

Additional Duties:

 

  • Other duties as assigned by command staff and any duties needed to stabilize an emergency situation.

 

Hours:

 

  • Must be available for shift work (including weekends, nights and holidays), for on-call coverage, and subject to overtime work as necessary. May work alone at times.
 
Position Requirements

Qualifications:

 

  • Education: Must possess a high school diploma or equivalent. Training in emergency services dispatching and first aid preferred.

 

  • Computer literacy including basic typing skills.

 

  • Ability to:

 

  1. Establish and maintain effective working relationships with the community, law enforcement, medical agencies, fire agencies, and personnel from other agencies as necessitated by work assignments.

 

  1. Follow complex instructions.

 

  1. Deal with people beyond giving and receiving instructions.

 

  1. Respond quickly and calmly to emergency situations and to adopt effective courses of action.

 

  1. Speak calmly and clearly when dispatching equipment and personnel.

 

  1. Exercise independent judgment and initiative in receiving messages, responding to emergency

situations and dispatching calls.

 

  1. Speak one or more foreign languages preferred.

 

  1. Accurately and effectively transmit and receive information that is necessary to the accomplishment of goals and objectives, including effective written and oral communications in English; and the ability to listen.

 

  1. Multi-task such as listen, talk and key information concurrently.

 

  • Must be at least 18 years old.

 

  • Must pass background check, including criminal.

 

Certifications:

 

  • Obtain OSN within 6 months of request to CBI.

 

  • Obtain CCIC/NCIC and NIBRS Certification within 6 months of request to CBI.

 

  • Must possess FEMA ICS 100 and 700 certifications within 6 months of employment.

 

  • Emergency Medical Dispatch (EMD).

 

  • CPR Certification within 90 days of employment.

 

 

Mental/Physical Requirements:

 

  • Acceptable hearing to hear well on the telephone, radio and employee contacts.

 

  • Must be able to work under stressful situations, such as answering multiple-line phones and receiving directives from several sources. May be involved in situations which are violent, distasteful, highly emotional, or representative of all levels of criminal conduct.

 

 
Full-Time/Part-Time Full-Time  
Salary Information Salary: $43,297 - $60,616 / year  
Exempt/Non-Exempt  
Open Date  
Close Date  
Exempt/Non-Exempt Non-Exempt  
Open Date 8/5/2021  
Location Justice Center  
About the Organization Gilpin County is a rural community in Colorado's high country, neighboring the Continental Divide, yet less than an hour west of downtown Denver. Residents enjoy a quality of life enhanced by the vast recreational opportunities offered by Golden Gate State Park, the Arapaho and Roosevelt National Forests, the limited-stakes gaming in Black Hawk and Central City, a state-of-the-art recreation center and fairgrounds, low taxes and financially secure local government.
 
EOE Statement We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.  
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