GENERAL STATEMENT OF DUTIES: Performs technical tasks that encompass the installation, administration, maintenance, documentation and optimization of technology devices and software for users and departments. Ensures the physical security, integrity, and safety of all technology solutions. Performs the installation, monitoring, maintenance, support, and optimization of all hardware, software, and communication links. Works under the supervision of the Chief Information Officer or designated staff member.
STATEMENT OF TASKS:
Answers Help Desk line and interfaces with County IT consumers.
Receive, review, research and resolve all assigned incidents and service requests.
Ensure all incident and service request documentation is created, updated and complete.
Configures, documents, deploys and maintains end user computing devices and
peripherals including the installation and support of department level application software.
Supports security solutions and ensures security policy compliance for all supported systems.
Responsible to create, document, test and maintain department specific installation
packages and instructions for assigned department applications.
Monitor the operation and performance of department specific equipment and
applications including the investigation and resolution of issues.
Ensure the thorough investigation and documentation of all issues that require escalation.
Provide documentation and training for department personnel, customers, vendors, management, and others as necessary.
Communicate consistently and effectively with supervision and ensure awareness of status, problems and issues.
Attend training (computer based, seminars, conferences, trade shows, or other ongoing education) to improve skill levels and achieve certifications as required, to maintain currency with new and emerging technologies and trends in IT.
Follow all County and department policies and procedures.
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