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Title

IT USER SUPPORT TECHNICIAN 

Union AFSCME 496.01  
Full-Time/Part-Time Full-Time  
Open Date 8/4/2021  
Closed Date Continuous Until Filled  
Number of Openings 1  
Location Administration Building - Information Technology  
Position Requirements

                                                 After           After            After           After            After          After
                             Start         1st Year      2nd Year     3rd Year     4th Year      5th Year     6th Year
Approx. Annual:  51,333        58,241        60,035        64,867        67,045        69,305       71,636
Hourly                24.6795      28.0006      28.8628      31.1859      32.2333      33.3195     34.4404

MINIMUM QUALIFICATIONS (Must meet at least one each of A and B):

A. At least one of the following:
a. Sixty (60) semester hours with at least 20 semester hours in the field of computer science, information sciences, or a related field, and; Three (3) years current IT work experience supporting specific systems currently in use
OR
b. Five (5) years current IT work experience supporting specific systems currently in use

B. Minimum Certification
a. Possess and maintain Comptia A+ certification

SPECIAL REQUIREMENTS:
Certifications and other job-related trainings will be required and will change from time to time as determined by the CIO.

Must be available to respond 24/7 to address systems issues on an as needed basis when required.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES:
Demonstrated ability to support conference room technologies including conference
phones, video displays, projectors and related equipment.
Knowledge and experience in the installation, support and maintenance of the Windows 10 Operating System.
Knowledge and experience in the installation, support and maintenance of the Microsoft Office 365 applications and tools.
Knowledge and experience with IT Helpdesk Systems.
Knowledge and configuration of Desktop Management solutions.
Knowledge and configuration of IT Security best practices.
Ability to conduct research across a wide range of computing issues;
Ability to analyze design and architect appropriate technology solutions;
Passion for continuous learning and professional improvement.

 
Description

GENERAL STATEMENT OF DUTIES: Performs technical tasks that encompass the installation, administration, maintenance, documentation and optimization of technology devices and software for users and departments. Ensures the physical security, integrity, and safety of all technology solutions. Performs the installation, monitoring, maintenance, support, and optimization of all hardware, software, and communication links. Works under the supervision of the Chief Information Officer or designated staff member.

STATEMENT OF TASKS:
Answers Help Desk line and interfaces with County IT consumers.
Receive, review, research and resolve all assigned incidents and service requests.
Ensure all incident and service request documentation is created, updated and complete.
Configures, documents, deploys and maintains end user computing devices and
peripherals including the installation and support of department level application software.
Supports security solutions and ensures security policy compliance for all supported systems.
Responsible to create, document, test and maintain department specific installation
packages and instructions for assigned department applications.
Monitor the operation and performance of department specific equipment and
applications including the investigation and resolution of issues.
Ensure the thorough investigation and documentation of all issues that require escalation.
Provide documentation and training for department personnel, customers, vendors, management, and others as necessary.
Communicate consistently and effectively with supervision and ensure awareness of status, problems and issues.
Attend training (computer based, seminars, conferences, trade shows, or other ongoing education) to improve skill levels and achieve certifications as required, to maintain currency with new and emerging technologies and trends in IT.
Follow all County and department policies and procedures.

 

This position is currently accepting applications.

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