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Title

Patient Services Representative 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Category Healthcare  
Description

OVERVIEW: Provides support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration, and patient eligibility by performing the following duties.

WORK LOCATION: Elwha Health Clinic

SUPERVISED BY: Clinic Manager

POSITION STATUS: Regular/full-time with benefits

SALARY LEVEL: PG 6 ($11.18-$16.77)

WORK SCHEDULE: 40 hours per week

ESSENTIAL FUNCTION OF JOB:

  1. Obtains current patient information from established and new patients.
  1. Accurately enters/updates patient information in practice management system.
  2. Identifies payer source, verifies insurance eligibility, financial status and assigns correct pay type.
  3. Assists patient with completion of paperwork when necessary.
  4. Notes patient arrival in EHR.
  1. Accurately pre-screens medical/dental records.
  1. Prints schedules for upcoming appointments.
  2. Verifies insurance eligibility and obtains authorization for dates of service.
  3. Reviews Practice Management System for needed updated demographics and consent forms.
  4. Attaches needed updated demographics and consent for to schedule.
  1. Schedules appointments
  1. Identifies patients by date of birth and name in RPMS, BMW scheduler or EHR.
  2. Creates new account if patient not in the system.
  3. Schedules and re-schedules appointments as needed.
  4. Sends letters to No Show appointments and notes is appropriately in the scheduler.
  5. Performs prescreening process for add-on appointments.
  1. Routinely demonstrates superior customer service skills.
  1. Answers telephone in a timely and polite manner, preferably within three rings.
  2. Communicates with customers in a courteous, professional, cooperative and mature manner.
  3. Recognized and responds appropriately to violent/abusive situations, bomb threats, and emergency situations.
  4. Accurately takes messages and conveys information to recipient.
  5. Transfers call to physicians and nurses when medically indicated.
  1. Protects/observes patient confidentiality per policies and procedures, CFR 42 part 2, and all pertinent HIPAA requirements.
  2. Scans information into EHR
  1. Categorizes, dates, and labels loose medical documents.
  2. Scans loose medical documents per protocol.
  3. Accurately imports registration documents into patient's electronic health record.
 
Position Requirements

REQUIRED QUALIFICATIONS:

  • Education/Training Level
  • High School Diploma or equivalent.
  • Medical Office experience preferred.
  • Communication Skills
  • Ability to effectively interact with physicians, patients and other staff members.
  • Ability to effectively read, write and type clear message electronically and verbally.
  • Technology Skills
  • Demonstrates knowledge of proper, safe, efficient usage of current office equipment and software.

OTHER DESIRED QUALIFICATIONS:

  • Experiences working with Native American and other diverse communities
  • Experiences with working with RPMS, Electronic Health Records or equivalent data based systems.

PHYSICAL REQUIREMENTS:

  • Duties are performed in a generally comfortable environment.
  • Prolonged standing or sitting may be involved.
  • Lifting at least 25 lbs.
  • Bending, squatting, stooping, reaching also involved.

WORKING CONDITIONS:

  • Job duties are routine in nature, but situation may vary occasionally; policy and procedure provide direction for solving non-routine situation. Employee is expected to consult with management for any situation for which precedent does not exist.
  • Job duties involve routine interaction with others, including providing assistance and limited direction. Contacts are generally, cordial and non-confrontational.
  • May be required to perform the duties of other employees, including supervisors/managers, in their absence.
  • May be required to perform duties and responsibilities not listed in this description, on a temporary or long-term basis.

As with all positions of the Lower Elwha Klallam Tribe this position is Indian Preference in hiring, in Accordance with P.L. 93-638.

 
Full-Time/Part-Time Full-Time  
Shift Days  
Close Date  
Number of Openings 1  
Open Date 8/4/2021  
Location Lower Elwha Tribal Center  
About the Organization Information ---- about Lower Elwha Klallam Tribe  

This position is currently accepting applications.

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