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Title

Field Service Engineer - Denver, CO 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people's lives, our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals.

At the heart of it, innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time and embrace an open-door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact.

Life at Sciton:

At Sciton, people matter. We are more than a company; we are a family, which is why we give all our employees:

  • The support, recognition, and room to grow their careers within Sciton.
  • Empowerment to develop their creative genius and encouragement to be lifelong learners.
  • Incentives for creativity and innovation across the organization.

The position is 75% travel in the Denver area and reports to the Director of Global Services and works with the Global Service Team.

In this role, you will:

  • Install, service and maintain medical laser systems; Nd :YAG , Er:YAG and intense pulsed light.
  • Provide professional, courteous, enthusiastic, prompt and skilled technical service to Sciton customers.
  • Use your extensive technical troubleshooting and customer support background to provide front line support to Sciton customers encountering technical problems.
  • Respond to service requests and ensure on-site repair within 48 hours.
  • Ability to manage and assist in the shipment of service parts to customer sites.
  • Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems.
  • Take initiative to ensure customer satisfaction and improvement of the service department processes and procedures
  • Build trust with customers by ensuring integrity and accountability.
  • Partner with cross-functional Sciton departments to ensure comprehensive, coordinated and effective communication and support approaches

 

Essential Requirements:

  • Knowledge of optics, electronics, cooling systems, power supplies and laser systems
  • Strong customer service skills, positive attitude, and ability to clearly and tactfully communicate with others.
  • Proficiency in the Microsoft Office suite required.
  • Prioritization and multi-tasking skills required.
  • Excellent communication, customer interaction and phone interaction skills required.
 
Position Requirements

Work Experience and Education:

  • Bachelor’s or Associate’s degree in Electronics, Laser Technology or equivalent with a minimum of 2+ years of experience in electronic system troubleshooting/technical support/ customer service/dispatch experience.
  • Medical device experience a strong plus

 

What Sciton offer you:

  • Competitive health benefits
  • Retirement
  • Income Protection
  • Time off
  • Professional Development
  • Stock Options
  • Discounted Programs
  • Reward Programs
 
Full-Time/Part-Time Full-Time  
Position Field Service Engineer - Palo Alto, CA (100% Travel)  
Location Territory  
About the Organization SCITON, a privately held and employee-owned company headquartered in Palo Alto, California, is a leading manufacturer of medical and aesthetic lasers and light source technologies. Founded by the laser industry's preeminent engineers and physicists, our mission is to provide best-in-class solutions to improve human conditions.



Our culture and company strength stems from our diverse collection of talented and motivated employees. One word that best describes Sciton is ‘Family' because we treat each team member like family. We give our employees the support, recognition, and room to grow their careers within Sciton.



We empower our people to develop their creative geniuses. In fact, we incentivize creativity and innovations to all our people. We look for lifelong learners, problem solvers, and individuals who excel in a challenging, team-oriented environment. We hire individuals who want to retire with us. How do you feel about that?

 

This position is currently accepting applications.

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