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Title

Customer Service Representative (PHOENIX) 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

At Valor Global, it's our people who define us and make us who we are. Through our people, we deliver extraordinary customer experience for companies across the globe. We are relentlessly committed to the success and growth of our people. We carry out this commitment through a set of programs focused on helping you achieve your dreams. Our philosophy is that everyone deserves a path to their highest potential, while assisting others in realizing their dreams that will ultimately improve life for everyone. As a result, much of our team chooses to stay and grow their career as part of the Valor family.

Summary: The Customer Service Representative is responsible for supporting one or more clients with customer inquiries and support while demonstrating our company values. Also, for responding to customers via phone, text and email.

Duties and Responsibilities include the following. Other duties may be assigned.

  • Inbound and/or Outbound General Customer Service.*
  • Bilingual (Spanish) with the ability to communicate in both Spanish and English effectively and professionally with others, $1 differentail

  • Records and verifies names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list.*
  • Data entry into CRM system.*
  • Educate customer on specific information.*
  • Contacts customers to gather market research.*
  • Uses computer and multiple programs.*
  • Works on-site or remote when required.*
  • Full Schedule Flexibility required.*

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Word, Outlook, Chrome, Edge, In-house, IEX or other provided systems and Slack.

Education/Experience:

High school diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills, and Other Abilities:

  • Excellent Verbal and Written Communication Skills
  • Time Management- Schedule Adherence
  • Listening Skills
  • Problem analysis and problem-solving
  • Customer service orientation
  • Organizational Skills
  • Attention to Detail
  • Good Judgement
  • Adaptability
  • Teamwork

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, and walk.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

This position is temporarily remote. MUST BE LOCATED IN ARIZONA

**You must have a DSL or Cable internet connection already at your home - No cell phone hotspots.

**You must have 20MB or higher internet download speeds

 
Position Requirements  
Full-Time/Part-Time Full-Time  
Rate of Pay  
Position Customer Service Representative  
Location Phoenix  
About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs.
At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers.
Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.  

This position is currently accepting applications.

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