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Title

Customer Service Representative - Tax-Related 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

At Valor Global, it's our people who define us and make us who we are. Through our people, we deliver extraordinary customer experience for companies across the globe. We are relentlessly committed to the success and growth of our people. We carry out this commitment through a set of programs focused on helping you achieve your dreams. Our philosophy is that everyone deserves a path to their highest potential, while assisting others in realizing their dreams that will ultimately improve life for everyone. As a result, much of our team chooses to stay and grow their career as part of the Valor family.

IDEAL CANDIDATES POSSESS:

Ability to work effectively under pressure

Strong attention to detail

Strong verbal and written communication skills

Personal sense of motivation and a results-driven mindset

Ability to be a strong team player

Strong comfort level with navigating multiple monitors and programs simultaneously

No criminal history (we do require a background check)

Typing speed of 30+ WPM

Reliable internet connection at home.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Resolves customer inquiries and questions regarding tax-related concerns

Assisting in all facets of Customer Service

Records and verifies names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list

Data entry into CRM system

Educate taxpayers on customer specific information

Contacts customers to gather market research

May be required to work overtime to support the needs of business

This position is remote (work-from-home) to start, but could be called back into the office, post-pandemic

BENEFITS:

Paid Federal Holidays OFF

Medical, Dental, Vision benefits

4% match 401K

Monday-Friday Schedule

And more!

 
Position Requirements

EDUCATION AND EXPERIENCE:

High school diploma or equivalent

Proficient in computer applications

Minimum 1 year customer service experience

Data entry and typing skills

Knowledge of customer service principles and practices

 

ADDITIONAL REQUIREMENTS

Must have your state taxes paid and filed 

Must be able to pass a background check (no felonies or misdemeanors) 

Must be able to obtain a fingerprint clearance through our 3rd party 

Must be able to report on-site in Downtown Phoenix.

 

KEY COMPETENCIES:

Excellent verbal and written communication skills

Listening skills

Problem analysis and problem-solving

Customer service orientation

Organizational skills

Attention to detail

Judgment

Adaptability

Team work


 

 
Full-Time/Part-Time Full-Time  
Rate of Pay  
Position Customer Service Representative  
Location Department of Revenue  
About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs.
At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers.
Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.  

This position is currently accepting applications.

Apply Now




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