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Title

Service Coordinator 

Category Customer Service  
Description

**We're growing again!** We are looking for a Service Coordinator to join our team at Classic City Marinas & Eclipse Marine Group. This position has the potential to stay fully remote! We offer benefits such as health, company paid life insurance, 401(k) with company match, boat rental discounts, and MORE!

This position is responsible for answering incoming customer inquires for the service department. They will be responsible for the creation of ROs and communicating with the designated onsite team member to ensure the customer is taken care of. They will need to be detail oriented as they are responsible for identifing the problem(s) the customer has, clarifing any additional details needed, and collaborating with co-workers to provide any feedback required, and documenting it in the RO. Additional clerical responsibilities and related tasks may be required of the Service Coordinator. Previous service writing and/or boating/off-road experience beneficial!

Responsibilities:

  • Provide a high level of customer service with a friendly attitude
  • Provide organized and detailed notes/messages
  • Listens to customer's description of symptoms; clarifying description of problems and needs.
  • Prepares repair orders (RO’s) by recording stated problems, as well as repairs and services required; obtaining approval signatures; entering RO into marina service database system.
  • Maintains rapport with co-workers by accurately communicating needs of customers including services requested, timelines requested
  • Provide customers with information such as our location addresses, websites, and other related information
  • Evaluate customer satisfaction and ensure we are meeting quality standards for customer service
 
Position Requirements
  • Able to provide a high level of customer service with a friendly attitude
  • Proficient in communication skills and ability to understand information provided by the customer
  • Needs strong work ethic including the ability to work with little direction and remain focused on the tasks at hand
  • Able to provide organized and detailed notes
  • Proficient in Microsoft Office including Outlook, Word, Excel, etc.
  • Must be able to provide customers with information such as our location addresses, websites, and other related information
  • Have knowledge of processes for providing customer services including customer needs assessments, meeting quality standards, and evaluating customer satisfaction
 
Tags customer service, boating industry, off road industry, boat service, service writer  
Position Receptionist  
Location Business Office  
About the Organization Thank you for applying to our Marina or Restaurant! You are applying to one location in a network of marinas and restaurants located around the state of Georgia and in South Carolina. We provide a wide range of services at our locations for those enjoying the boating and food industries. We strive to provide the best experience for our guests and team members, and desire to create raving fans out of every guest we encounter. For more information about us please visit our website at www.classiccitymarinas.com.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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