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COVID-19 Support Tech - Temporary Position 


Job Summary

A COVID-19 Support Tech is a non-licensed public health staff member responsible for reaching out to people who have been diagnosed or exposed to COVID-19 and providing health education and guidance to interrupt the ongoing disease transmission. This position will require prioritization, prompt action and attention to detail in documentation and data management. Additional duties include working with the Public Health Department team to cover the triage desk. May include assisting with testing and vaccination events. All duties and responsibilities will be performed in accordance with Yellowhawk Mission and Vision statements.

Essential Job Functions

  1. Utilize excellent customer services skills at all times.
  2. Work within integrated Health Home model to immediately identify and interview people with SARS CoV-2 infections.
  3. Initiate prompt communication with persons exposed or confirmed to have COVID-19 through text, phone calls, email, video conference and other communication platforms as necessary.
  4. Initiate prompt communication with people exposed to COVID-19 (contacts) through text, phone calls, email, and other communication platforms as necessary. Every effort should be made to communicate with the contact telephone or video conference instead of in-person.
  5. Proficiency with computers. Knowledge of IHS-EHR documentation system. Will be expected to learn State of Oregon data base systems Opera and ARIAS.
  6. Maintain documentation within patients’ medical records and within the State data base Opera and ARIAS.
  7. Must have valid driver’s license. Will coordinate with RN for medication deliveries and delivery of resource materials.
  8. Will attend Echo Sessions, Webinars, Zooms and other meetings to stay up to date on COVID information.
  9. Under supervision of CHN, will train other staff to assist in case investigation, contact interviews, daily monitoring, ARIAS use and Opera use.
  10. Provide educational outreach to community and targeted groups via phone, social media and other advertising methods.
  11. Keep patient information confidential, including the ability to conduct interviews without violating confidentiality (e.g., to those who might overhear their conversations).
  12. Learn medical terms and principles of exposure, infection, infectious period, potentially infectious interactions, symptoms of disease, pre-symptomatic and asymptomatic infection.
  13. Utilize interpersonal, cultural sensitivity and interviewing skills such that they can build and maintain trust with patients and contacts.
  14. Resourcefulness in locating patients and contacts who may be difficult to reach or reluctant to engage in conversation.
  15. Basic skills of crisis counseling, and the ability to confidently refer patients and contacts for further care if needed.
  16. Understanding of when to refer individuals or situations to medical, social, or supervisory resources.
  17. Cultural competency appropriate to the local community.
  18. Support isolation of those who are infected or exposed by connection to resources, services and education. Collaborate and coordinate services with Community Health Nurses, DCFS, Housing and other entities to ensure patient’s needs are met during isolation and quarantine.
  19. Notify contacts of their exposure, assess their symptoms and risk, and provide instructions for next steps.
  20. Link those with symptoms to testing and care.
  21. Will support with COVID response such as vaccination clinics and testing clinics as related to COVID.
  22. Will support the Public Health team with other duties as assigned with the triage desk and answering phone calls.
  23. May be assigned to other duties to support COVID-19 response within the community.
  24. Other duties as assigned.
Position Requirements

Minimum Qualifications

  1. High School Diploma or Equivalent.
  2. Strong verbal and written communication skills, including active listening & emotional intelligence.
  3. Critical thinking and problem solving skills.
  4. Ability to adapt to changing work environments and receive constructive feedback.
  5. Must have an understanding of patient confidentiality, including the ability to conduct interviews without violating confidentiality (e.g., to those who might overhear their conversations).


Closing Date Open Log  
Supervised By Public Health Operations Supervisor  
Salary $20.00 - $25.00 per hour DOE  
EOE Statement No employee or job applicant shall be discriminated against in the pursuit of employment due to Race, Color, Religion, Sex or National Origin or any other category protected by law, except as provided by the Indian Preference Act under Title 25, of the U.S.C.  

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