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Quality Assurance Analyst 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

Main Responsibilities:

  • Monitors calls to ensure process compliance
  • Gathers data and analyzes the agents trends or patterns
  • Conducts creative coaching and delivers agent performance feedback
  • Drives internal and external calibration to ensure the team adheres to the client's methods and procedure


Position Requirements


  • Must be a regular employee (90 days or more)
  • Must have an exemplary attendance record and should not be in any form of Disciplinary Action such as Written or Final Warning
  • Works independently, with limited required direction and guidance
  • Bilingual a plus!
Full-Time/Part-Time Full-Time  
Rate of Pay  
Position Quality Assurance  
Location Phoenix  
About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs.
At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers.
Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.  

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