Soaren Management provides customer-centric alternative lending solutions in consumer markets via proprietary underwriting and loan management systems. With multiple verticals in the financial services industry, Soaren excels in customized portfolio management, software development, customer service, telecommunications, automated application processing, and asset recovery.
We have built top of the line proprietary software platforms to underwrite and manage loans, which we strive to continually innovate upon. And that's where you come in.
As a IT Support Engineer, you will be responsible for working on the I.T. team to support our network infrastructure and make sure things are running smoothly. You will be responsible for communication to and from vendors. You will work closely with other technicians who will train you to use company applications and equipment. You will be expected to work with a team, monitoring tickets and documenting.
Responsibilities include:
- Daily help desk management through receipt, analysis and resolution of help desk tickets.
- Provide PC repair and support for users on site as well as remote locations.
- Provide first level support for networking and application issues; escalate complex problems to the appropriate groups or staff.
- Preform basic SQL queries as requested by different departments.
- Projects - Assist analysts, developers, and managers during system conversions.
- Problem Solving - Dig into questions and problems as they arise through SQL queries and other resources.
Minimum Qualifications:
- General Windows Desktop and Server Administration
- Bachelor's Degree in Information Systems
- Basic SQL query skills
- Office 365 Administration
- Active Directory
- Networking skills including DHCP, DNS, and segmented networks
- Troubleshooting and Root Cause analysis
- Network Documentation using Visio
Preferred Qualifications:
- Familiarity with call center operations including work queues and dialing strategies
- Experience with system conversions and implementations
- Knowledge of a project management tool such as Jira Mac OS Support
We offer excellent compensation and benefits:
- Highly competitive salary
- Remote-work capabilities
- Performance based rewards
- Unlimited vacation time
- Dog-friendly office
- Casual work environment
- A small executive team with promotion opportunities
- Company sponsored medical/dental/vision/life insurance/AD&D
- 401k with generous company matching
- Paid parental leave
- Excellent work-life balance
- Beautiful office with huge breakrooms, snacks, and activities
OUR COMPANY MISSION
Soaren Management merges time-tested business practices with bleeding-edge proprietary technologies to deliver reliable, efficient and secure financial products and services. Our greatest strengths, technology and customer care, flow from the ingenuity, curiosity and integrity of our partners and employees.
VISION STATEMENT
Soaren Management works toward a future where all consumers have broad and immediate access to a range of reliable, efficient, and secure financial products and services, expedited by constantly evolving technologies.
COMMITMENT TO OUR TALENT
Soaren Management believes our success flows directly from our employees. Our employees are at the heart of our success. As such, it's in our best interest to provide all the support they need to succeed and thrive. For that reason, Soaren Management is expanding its search for fresh talent and developing our current talent. Our commitment to our team ensures value and service to our ever-growing customer base through hiring and growing our people-centric, diverse, and forward-thinking talent. We live in our values of Innovation, Superior Customer Care, Compliance, Community, Balance, and working by the Golden Rule.
EEO Policy
Soaren Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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