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Title

Customer Service Representative ($19 per hour)  

Division Truck Hero - Corporate  
Location Ann Arbor, MI - Corporate  
Description

ABOUT US:

Truck Hero is a fast-growing corporation with the opportunities you need to excel in your career! Headquartered in Ann Arbor, Michigan, Truck Hero is one of the largest aftermarket automotive accessory companies in the United States.

 

We offer our employees competitive pay and benefits, training, and opportunities for advancement with the BAK brand and Truck Hero. We also offer great discounts on Truck Hero Products for you and your family.

 

We seek individuals interested in working in a positive, team-based environment who are committed to providing the best customer service for our top quality products. Join our winning team!

 

POSITION SUMMARY:

As a Customer Service Representative, you will meet and exceed customer expectations in all aspects of the job. You will achieve this by achieving established goals, following work instructions and working as a team player. In addition, you will assist customers with sales and technical support.

 

CORE FUNCTIONS:

  • Provide exceptional customer service by meeting and exceeding customer expectations.
  • Communicate features and benefits of products to customers through various communication avenues.
  • Maintain positive customer relations through professionalism and accuracy when addressing matters.
  • Identify customer technical needs in an efficient manner, convey solutions in an easy interpreted manner.
  • Work as a team player to address customer’s sales and / or technical needs.
  • Achieve established goals or deadlines set for the department.
  • Ensure accuracy of customer records; update as needed.
  • Complete all required paperwork and / or data entry in a timely manner.
  • Perform additional duties as assigned.

     

 
Position Requirements

QUALIFICATIONS & REQUIREMENTS:

  • High school diploma or GED required. Additional college courses a plus.
  • Entry level customer service and technical support experience.
  • Willingness to learn with training provided. 
  • Demonstrate excellent written and oral communication skills and maintain / exceed overall performance with high levels of accuracy.
  • Exceptional organizational skills and abilities to multi-task within a fast-paced environment.
  • Positive attitude, works well with others, promotes team atmosphere.
  • Excellent attendance and dependability.
  • Experience with MS Office Suite including outlook, word & excel.
  • Automotive industry-related experience in a manufacturing setting a plus.

 

PAY and BENEFITS:

  • Truck Hero offers competitive pay and the opportunity for annual increases, based on job performance.
  • Comprehensive medical, dental, and vision health insurance
  • A matched 401k savings program to plan and save for your retirement
  • Paid vacation and time off to ensure time with your family and a work/life balance
  • Educational assistance to continue college or pursue other skills and further your career
  • Discounts on great Truck Hero products for you, your family, and friends

 

WHAT’S NEXT?

  • Please take a moment to provide us your resume and/or complete our online application. You will quickly receive an acknowledgment that you applied, and we will follow up with you again shortly on next steps.
  • Check us out at www.truck-hero.com!

 

 

 

 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Open Date 7/27/2021  
Req Number CUS-21-00050  
Full-Time/Part-Time Full-Time  
Shift Days  
Exempt/Non-Exempt Non-Exempt  

This position is currently not accepting applications.

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