Share Email Opening Title Assistant General Manager  Category Management   Position Assistant General Manager   Description Overview The Assistant General Manager has direct responsibility of assisting the General Manager (GM) with directing the day to day operations of the Museum and Retail Store to include the online store and satellite retail outlets. Essential Functions Operational Management Work with Facility Maintenance to ensure the Museum and Store are ready for business (i.e. restrooms are clean, trash has been removed, audio and video are operational, etc.). Consistently create a welcoming environment for tour guests and customers by greeting and assisting; as well as quickly responding to their inquiries and needs. Provide a high level of customer service to tour guests and customers as well as resolve complaints and concerns. Assist with cashiering as needed. Stay abreast of special offers, discounts, promotions and special events. Maintain visitor guest book and comment cards. Regularly communicate with GM to discuss strengths, opportunities and trends in business. Ensure company standards are always met for the Museum and Store, including dress code standards. Manage opening and closing procedures. Communicate POS issues to the GM and troubleshoot problems. Serve as a liaison with the Fund Development and Membership Department.   Staff Management Assist GM with providing a strong leadership presence, while ensuring that all tour guests and customers receive an exceptional experience. Help GM identify training needs and provide ongoing training opportunities to the team as needed. Direct and supervise staff ensuring tour guests and customers are being helped in a timely manner. Demonstrate desired behaviors of staff including driving ticket and retail sales, handling difficult and/or complicated POS transactions, cash management, and follow-up with tour guests and customers. Assist in employee recruitment and conduct staff training. Leverage individual staff strengths and creates developmental plans to prepare all level positions for future growth within the organization. Help GM in delivering consistent, in the moment, feedback and coaching. Write weekly schedules, as needed, to ensure proper coverage. Prioritize, plan and adjust schedules as necessary to maximize sales. Develop and execute a volunteer program that includes incentives for performance. Museum Services Review group tours schedule and verify accuracy with Group Tours Department. Provide guided tours as needed. Maintain lost and found items for 30 days. Maintain visitor guest book and comment cards. Retail Operations Ensures all pricing, signage and displays are always correct. Assist GM with store promotions and event preparations. Responsible for maintaining merchandise levels and conducting regular physical inventory counts at all retail locations. Receive and verify count of all store merchandise and supplies. Accept and sign for all store deliveries. Report discrepancies to manager. Process shipments ensuring that all merchandise and supplies are well organized, properly stored, and in good condition. Process and return defective merchandise and/or supplies. Report damaged goods to manager. Use inventory software to record, track, and maintain all inventory related data and compare them to the physical store inventory. Work with GM to brainstorm ways to reduce inventory discrepancy and possible theft or “shrinkage.”   Position Requirements Competencies Strong written and verbal communication; and interpersonal skills Must be comfortable speaking in front of people and giving tours as needed Self-directed and self-motivated Demonstrated ability to supervise staff and work with colleagues, volunteers and interns Familiarity with financial and customer service principles Excellent organizational skills High degree of integrity and honesty Demonstrate an understanding of protocol and sensitivity to cultural diversity issues Ability to problem solve in a moderate to fast-paced environment Capable of fostering a team environment Excellent internal and external customer service skills Proficient in Microsoft Office Suite and Outlook 365 Proficient with Point-of-Sale (POS) systems, such as Altru or similar software. Supervisory Responsibility Yes. Assistant Manager of more than one location. Work Environment This position operates in an office setting and a public environment. This role routinely uses standard office equipment such as computers (including POS system), phones, photocopiers, filing cabinets, and fax machines. Occasionally uses walkie talkies. Physical Demands/Strength While performing the duties of this position, the employee is regularly required to sit, stand, talk and hear. The employee is frequently required to walk, grasp, feel and use repetitive motions and eye/hand/foot coordination. Occasionally, the position is required to lift up to 10 pounds, carry, push, pull, climb balance, stoop, kneel, crouch, and reach. The position requires light to medium work. Environmental Conditions Moderate noise. Position Type/Expected Hours of Work Salaried. This position regularly requires weekend work and some evenings. Travel 25 % local travel required. Must have reliable transportation and a valid driver license. Education/Experience Bachelor’s degree in Business Administration, Retail Management or related field of study required 1-3 years of management experience Online retail management experience a bonus Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   EOE Statement Motown Museum provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination and layoff, leaves of absence, compensation and training. Motown Museum expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Motown Museum employees to perform their expected job duties is absolutely not tolerated.   Full-Time/Part-Time Full-Time   Shift Various Shifts   Pay Range $35,000 - $40,000   Travel Requirement   Close Date   Number of Openings 1   Exempt/Non-Exempt Exempt   Req Number MAN-21-00004   Open Date 7/26/2021   Location Motown   This position is currently not accepting applications. 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