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Title

Membership Team Assistant- Seasonal 

Location Museum of Life and Science  
About the Organization The Museum of Life and Science is one of North Carolina's top family destinations, located less than five miles from downtown Durham. Situated on 84-acres, our interactive science park includes a two-story science center, one of the largest butterfly conservatories on the East Coast and beautifully landscaped outdoor exhibits which are safe havens for rescued black bears, lemurs, and endangered red wolves. Other popular attractions include over 60 species of live animals, Dinosaur Trail, Ellerbe Creek Railway, and Hideaway Woods. Our mission is to create a place of lifelong learning where people, from young child to senior citizen, embrace science as a way of knowing about themselves, their community, and their world.  
Full-Time/Part-Time Part-Time  
Exempt/Non-Exempt Non-Exempt  
Description

Role and Position Objective: Support the Membership team by performing membership-related tasks, maintaining a positive work environment, and providing information about membership while delivering a high standard of service to members and internal partners.

Responsibilities:

  • Primary contact on the Membership phone line and secondary contact for Membership emails, responding to inquiries and requests including:
  • General questions
  • Updates to contact information and other record changes.
  • Assisting callers with new and renewal sales and conversions
  • Process new employee/volunteer memberships.
  • Process returned mail, update records, and resend where possible.
  • Coordinate patron notes and alerts where applicable.
  • Back up for processing online membership sales/renewals
  • Ensure compliance with Membership Policies and Procedures.
  • Additional duties as needed.

Work Schedule:

This is a Seasonal/ Part-Time position.

Mondays, Thursdays and Fridays 9am – 2pm or Monday - Friday, 9am – 12pm

 
Position Requirements

Required

  • Customer service and support experience
  • Excellent oral and written communication skills
  • Hardworking and engaging demeanor
  • Strong digital literacy
  • Effective attention to detail with emphasis on accuracy and problem-solving
  • Strong communication skills including the ability to work collaboratively in a diverse environment
  • Proficient in Microsoft Office (Word, Excel, Outlook)

Desired

  • Experience with customer relational/CRM databases, Altru or Raiser’s Edge software preferred
  • Conversational Spanish proficiency
 
Shift Days  
Pay Range $11.03/ hr  
EOE Statement The Museum of Life and Science is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
 
Category Membership  

This position is currently not accepting applications.

To search for an open position, please go to http://NorthCarolinaMuseumofLifeandScience.appone.com



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