Share Email Opening Title Membership Team Assistant- Seasonal  Location Museum of Life and Science   About the Organization The Museum of Life and Science, one of North Carolina’s top family destinations, has been a beloved Durham institution for 75 years. The Museum features 84 acres of exhibits, experiences, and outdoor exploration, including one of the East Coast's largest butterfly conservatories and a two-story science center. As an accredited zoo, the Museum is home to lemurs, black bears, endangered red wolves, and more than 140 species of live animals, butterflies, and insects. Readers of Durham Magazine, Indy Week, and Carolina Parent have repeatedly named us the top Museum in the Triangle. Charity Navigator rated the Museum, a 501(c3) nonprofit organization, 100 out of 100-- the highest possible score. Our mission is to create a place of lifelong learning where people of all ages embrace science as a way of knowing about themselves, their community, and their world. The Museum serves our increasingly diverse community with interactive and accessible experiences that build and develop lifelong connections with science, nature, and critical thinking. The Museum partners with NASA, NOAA, the National Science Foundation, Duke University, NC State University, and the University of North Carolina on many research projects and programs. In addition to an incredible team of co-workers, the Museum provides competitive compensation commensurate with experience, as well as a full array of employee benefits for eligible positions, including a generous 403b retirement plan with employer contributions, health, dental, and vision insurance, flex-spending plans, life insurance, long-term disability insurance, paid vacation and sick leave, nine paid annual holidays, employee appreciation events, and a family membership to the Museum.   Full-Time/Part-Time Part-Time   Exempt/Non-Exempt Non-Exempt   Description Role and Position Objective: Support the Membership team by performing membership-related tasks, maintaining a positive work environment, and providing information about membership while delivering a high standard of service to members and internal partners. Responsibilities: Primary contact on the Membership phone line and secondary contact for Membership emails, responding to inquiries and requests including: General questions Updates to contact information and other record changes. Assisting callers with new and renewal sales and conversions Process new employee/volunteer memberships. Process returned mail, update records, and resend where possible. Coordinate patron notes and alerts where applicable. Back up for processing online membership sales/renewals Ensure compliance with Membership Policies and Procedures. Additional duties as needed. Work Schedule: This is a Seasonal/ Part-Time position. Mondays, Thursdays and Fridays 9am – 2pm or Monday - Friday, 9am – 12pm   Position Requirements Required Customer service and support experience Excellent oral and written communication skills Hardworking and engaging demeanor Strong digital literacy Effective attention to detail with emphasis on accuracy and problem-solving Strong communication skills including the ability to work collaboratively in a diverse environment Proficient in Microsoft Office (Word, Excel, Outlook) Desired Experience with customer relational/CRM databases, Altru or Raiser’s Edge software preferred Conversational Spanish proficiency   Shift Days   Pay Range $11.03/ hr   EOE Statement The Museum of Life and Science is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. In addition, we will provide reasonable accommodation for individuals with disabilities to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. As an equal opportunity employer, we value the differences and benefits that a diverse culture brings. Join us!   Category Membership   This position is currently not accepting applications. 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