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Title

CFOps Manager 
Description

POSITION SUMMARY

The Manager, Critical Facilities Operations is responsible for the operational integrity, commissioning and regulatory compliance of the electrical power, mechanical, monitoring and control systems, and the processes that maximize customer uptime in the most cost-effective way for a highly available, concurrently maintainable, fault tolerant Enterprise Class Data Center. This position is required to interact with RagingWire personnel, vendors, partners, contractors and clients.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Provides applied electrical, mechanical, integrated control and water chemistry technical expertise for the entire data center.
  • Coordinates the activities of contractors and consultants for daily operations and critical maintenance (UPS systems, generators, switchgear and chiller maintenance).
  • Ensures the CFOps team works effectively to achieve the CFOps goals.
  • Manages budget, staff planning, NPS feedback, operational efficiency, etc.
  • Directly interfaces with Construction management team, contractors and consultants for all phased data center construction commissioning, including integration and testing of new systems while maintaining critical systems online
  • Works with the Regional Director and Finance to develop and track annual budgets.
  • Works with the Regional Director to track and complete an aggressive preventive and predicative maintenance schedule for critical maintenance and system commissioning.
  • Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, improving overall efficiency and driving cost reduction.
  • Conducts training with the Mechanical/Electrical Data Center Technician and Facility Technicians on equipment, PM’s, QA and CFOps procedures/processes.
  • Manages and maintains all training documentation.
  • Manages systems to avoid unplanned, customer-impacting outages.
  • Directly manages data floor and back of house electrical loading and capacity, including client installations and database systems.
  • Participates in rotational on-call schedule to respond to emergency situations at the data center.
  • Provides site leadership, implements training, and acts as both a coach and mentor to site personnel.
  • May require late night work approximately once every other week to meet critical maintenance windows and scheduling.
  • Performs other duties as assigned.
  • Regular, predictable attendance is essential for satisfactory performance.

KNOWLEDGE, SKILLS & ABILITIES

  • Ability to be highly confidential.
  • Ability to work in a team environment.
  • Ability to manage stress and/or fast pace effectively.
  • Knowledge of current NFPA Electrical, Fire and Life Safety and building codes.
  • Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues.
  • Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations).
  • Familiarity with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems.
  • Excellent customer service skills.
  • Excellent verbal and written communications skills.
  • Must be detail oriented, organized, flexible and ability to handle multiple priorities simultaneously.
  • Strong proficiency with MS Office Suite (Word, Excel, PowerPoint, Project).
  • Extensive hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:
  • 12kV switchgear
  • 480/277 and 208/120 volt electrical generation and distribution systems
  • Diesel powered AC generator plants up to 3MW
  • Static UPS systems
  • Multi-string flooded cell and VRLA batteries and monitoring systems
  • Static switches
  • PLC and relay logic controls
  • Power monitoring systems
  • Data center power distribution and management systems
  • Must possess demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT.
  • Strong background in mechanical, electrical systems design review, layout, installation, operations, including ability to read and interpret electrical and mechanical one lines.
  • Ability to conduct power system capacity, safety and code compliance assessments.
  • Ability to train the Critical Facilities Staff on systems and procedures.
  • Ability to operate in and promote a rigorous process-driven, team environment.
  • Ability to logically analyze and solve problems.
  • Detailed oriented.
  • Analytical thinking, problem solving, customer oriented, and commitment to quality.
  • Excellent problem-solving skills.

EDUCATION & EXPERIENCE

  • High School Diploma required.
  • Bachelor’s degree in related field or equivalent education and/or work experience to meet requisite skills.
  • 7-10 years’ progressive data center and/or critical facilities experience with at least three years in a supervisory position.
 
Position Requirements

PHYSICAL REQUIREMENTS

Ability to lift heavy equipment, up to 50 lbs.

Primarily sitting with some walking, standing, and bending.

Able to hear and speak into a telephone.

Close visual work on a computer terminal.

Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments.                                            

WORK CONDITIONS

Typical data center work environment with varying temperatures and loud noises.

Extensive daily usage of a computer or workstation.

Must be comfortable working in a highly critical, fast paced environment with shifting priorities.

Must be able to respond to emergency situations at the data center.

Must be available by phone during assigned work schedule and after hours for emergency situations.

Must be willing to work outside normal business hours, including weekends, late nights, holidays and on-call support.

SPECIAL REQUIREMENTS

May travel to other RagingWire domestic sites as needed.

Must work on-site; telecommuting is not permitted.

CPR/First Aid/AED Certification during employment.

Must wear close-toed shoes with a solid leather or composite sole.

Must possess a current, valid state-issued driver’s license.

 
Shift Days  
Exempt/Non-Exempt  
Position CFOps Manager  
Number of Openings 1  
Exempt/Non-Exempt Exempt  
Hiring Manager(s)  
Location NTT Global Data Centers Americas, Inc., Sacramento  
About the Organization Global Data Centers is a division of NTT Ltd. and incorporates DPA, e-shelter, Gyron, Netmagic, NTT Indonesia Nexcenter, RagingWire and other NTT Communications group Data Center divisions. Our combined global platform is one of the largest in the world, with over 140 data centers spanning more than 20 countries and regions including North America, Europe, Africa and APAC. As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier-one global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our highly reliable, scalable, and customizable data centers.







NTT Global Data Centers Americas, Inc. is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, military or veteran status or any other basis protected by federal, state, or local law or ordinance or regulation.











All applicants for employment will be subject to pre-employment drug testing, a criminal background check and education/employment verification. Additionally, some positions require a review of driving records, credit checks, and/or successful completion of the federal governments 'Public Trust' background screening.











 
EOE Statement NTT Global Data Centers Americas, Inc. is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, ancestry, physical or mental disability, medical condition, genetic information and characteristics, marital status and registered domestic partner status, age, sexual orientation, military or veteran status or any other basis protected by federal, state, or local law or ordinance or regulation.  

This position is currently not accepting applications.

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