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Title

Call Center Nurse 

Description

Salud Para La Gente (SALUD) provides high quality, comprehensive and cost-effective full scope primary care services to underserved, low-income communities in the Monterey Bay area, including Santa Cruz and Monterey Counties. SALUD began in Watsonville in 1978 as a storefront “free clinic,” and with a growing need for health services became a Federally Qualified Health Center (FQHC). Today SALUD is a primary health care network with four primary clinic sites, school based sites, and over 400 employees. We provide high quality services to patients of all ages.

We are seeking a dynamic Call Center Nurse to work within the clinical care teams providing support in the delivery of patient care as well as triaging patient to appropriate access points including ambulatory and emergency care. The Call Center Nurse utilizes nursing skills and judgement to triage patients and provide patient education. The Call Center Nurse demonstrates critical thinking skills and leadership, and works closely with Call Center team to deliver exceptional customer service and patient care.

This position supports the organization’s mission, vision, and values through excellence and competence, collaboration, innovation, respect, commitment to our community and accountability and ownership.

DUTIES & RESPONSIBILITIES:

  1. Utilizes the nursing process (assessment, planning, intervention and evaluation) in patient care and daily activities. Provides comprehensive assessment and utilizes evidence based guidelines, along with insight of the nursing process, and a proven ability to critically analyze information from the patient and the patient chart in the decision making process.
  2. Functions under standardized procedures or patient care protocols to provide independent patient care.
  3. Provides direct patient education, explains medical procedures, treatments, and medications to patients and families. Communicates based on patient’s level of understanding and comprehension. Educates patients utilizing principles of active listening.
  4. Performs independent assessment using phone triage protocols.
  5. Under written orders, provides test results to patients and advice on treatment or follow-up.
  6. Assures efficient patient flow by ongoing assessment of clinician schedule, and working with other staff to minimize patient waiting time.
  7. Participates in staff meetings.
  8. Consistently adheres to and/or exceed Salud’s communication guidelines and expectations with internal and external customers including co-workers, patients, and external partners.
  9. Communicates effectively by using welcoming words, proper tone of voice, appropriate body language, eye contact and smiling in all interactions. Listens skillfully and displays a willingness and ability to acknowledge patient and co-workers’ needs, expectations and values through the use of reflective listening and empathy conveyance. Responds to co-worker and patient needs in ways that are helpful and beyond expectation.
  10. Performs other duties as assigned.
 
Position Requirements

MINIMUM QUALIFICATIONS:

  • Current California RN license and good standing with the Board of Registered Nurses.
  • Completion of an accredited RN program.
  • Experience in ambulatory clinical setting and/or Federally Qualified Health Center strongly preferred.
  • Minimum of one year’s experience in acute care nursing strongly preferred.
  • New nursing graduates considered with at least one year prior supervisory experience.
  • Valid CA Driver’s License and current vehicle insurance; must be able to travel between sites.
  • Bilingual English/Spanish strongly preferred.
  • Current CPR certification.

PHYSICAL DEMANDS:

  • Standing, walking, sitting, typing, reaching, moving and/or lifting up to 50 pounds.

SALARY & BENEFITS

Competitive salary.

Time Off Benefits include:  CA Sick Leave and Holiday Pay, prorated per hours worked

APPLICATION PROCESS:

Please submit a current resume and application to http://SaludParaLaGente.appone.com/

 

???????Salud is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Salud is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Salud Human Resources Department, [831-728-8250, and HRDept@splg.org].

 
Full-Time/Part-Time Part-Time  
Shift Various Shifts  
Position Call Center Nurse  
Close Date 10/31/2021  
Post Internal Days 0  
Number of Openings 1  
Number Filled 0  
Exempt/Non-Exempt Exempt  
Req Number NUR-21-00008  
Open Date 7/23/2021  
About the Organization Salud Para La Gente (SALUD) provides high quality, comprehensive and cost-effective healthcare to underserved low-income communities in the Monterey Bay area, primarily in Santa Cruz County and North Monterey County. We began in Watsonville, CA, in 1978 as a storefront "free clinic", and became a Federally Qualified Health Center (FQHC) in 1992. Today we are a primary health care network with 12 clinic sites and continue to provide high quality services to patients of all ages.

SALUD offers a collaborative culture that values excellence, achievement, innovation, teamwork and compassion while ensuring respect, dignity and fairness for our patients.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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