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IT Technical Support Analyst 


Summary of Position & Responsibilities

  • Set up workstations with computers and necessary peripheral devices (printers, scanners etc.) .
  • Troubleshoot & resolve computer, software and peripheral device problems reported by users; including performing timely workstation hardware/software repairs & upgrades as required
  • Install and configure appropriate software according to specifications .
  • Maintain local network inventory.
  • Ensure security and privacy of networks and computer systems .
  • Provide orientation and guidance to users on how to operate new software and computer equipment .
  • Assist with organizing and scheduling upgrades & maintenance without deterring others from completing their work include security updates, antivirus and other necessary tools.
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) .
  • Identify computer or network equipment shortages and place orders.
  • Provide helpdesk support.
  • Provide and maintain network access to uses, including onboarding & off boarding.
  • Maintain network backups.
  • Submits and keeps track of vendor invoices.
  • Availability after hours and weekends.
  • Supports Security Team Committee by the following, but not limited to, routinely providing staff education and communications around the Agency’s Security Standards.
  • Maintains network & system security, ensuring latest security patches are installed
  • Assists staff with technical support requests
  • Ensures cases are logged, prioritized, and resolved in a timely manner.
  • Provides technical advice/support to customers and other departments within the agency.
  • Serves as the primary contact for staff until cases are closed.
  • Obtains additional internal resources if needed as well as providing prompt updates to staff.
  • Team oriented with the ability to work independently.???????



  • B.A. or B.S. Degree from an accredited college or university in Computers, Computer Engineering, or Information Technology

  • Valid driver's license required and must be insurable by agency's automobile insurance


CPNJ embraces a culture of diversity and inclusion in all of it policies and procedures. Care Plus adheres to Title VII of the Civil Rights Act of 1964, et seq and NJ Law Against Discrimination.

Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Location Main Site  
About the Organization CarePlus New Jersey is a northern New Jersey provider of recovery-focused mental health, substance abuse, and family services that address the unique needs of individuals with a holistic approach to recovery and overall wellness.

Operating out of over 23 sites - including three outpatient centers located in Paramus, Fair Lawn, and Montclair, ten residential facilities, offices at three local hospitals, and seven community offices - our services are convenient to clients located throughout Northern New Jersey. We also provide educational programs on mental health-related topics to area schools and community groups.

For more information, visit  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by Federal and State laws.  
SuperVFlg None Specified 

Full Time or Part Time None Specified 

supervisorUID None Specified 

This position is currently not accepting applications.

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