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Visitor Experience Associate  


The Academy Museum of Motion Pictures furthers the understanding, celebration, and preservation of cinema through inclusive and accessible exhibitions, screenings, programs, initiatives, and collections. Welcoming visitors from Los Angeles and around the world, the Museum works in active partnership with motion picture artists and specialists, scholars, staff, and diverse communities to contextualize and challenge dominant narratives around cinema, inspiring discourse, connection, joy, and discovery.

Reporting to the Lead of Visitor Experience, the Visitor Experience Associate will handle cash, communicate clearly, and get along with people of diverse backgrounds and experiences. You will thrive in this role if you work well with crowds, are self-motivated, focused, and reliable. You also have flexibility to work some evenings and weekends.

You Will:

  • Help visitors get tickets to the museum or to programs.
  • Answer the phone and respond to visitor emails.
  • Talk to visitors in the galleries about the exhibitions.
  • Help people find their seats for theater screenings.
  • Process new museum memberships.
  • Assist visitors with reservations to the restaurant.
  • Give tours or talks in the galleries.
  • Help visitors plan out their visit.
  • Teach visitors how to use the mobile app.
  • Check-in group visitors.
  • Work with the leadership team to report any hardware or software issues.
  • Help set up public programs, including family days, live reads, and third-party events.
  • In an emergency, help evacuate visitors to a safe location.
Position Requirements

You Have:

  • A high school diploma or equivalent certificate of completion.
  • 1 years’ experience in dealing with cash operating procedures within a museum, retail or fast paced environment.
  • A commitment to diversity, equity, accessibility, and inclusion.
  • Flexibility with shift patterns (Available nights, weekends, and some holidays).
  • The drive and energy to play a key role in the success of the Museum.


Phyiscal requirements:

  • Be mobile for extended periods of time (including standing and walking).


Other Requirements:

  • If hired, we require all employees to be vaccinated against COVID-19, unless a medical or religious accommodation is needed as determined on a case by case basis.


Our Benefits:

  • Comprehensive medical, dental and vision
  • PTO and Sick Time
  • 401(k)



Full-Time/Part-Time Full-Time  
Position Visitor Experience Associate  
Exempt/Non-Exempt Non-Exempt  
Open Date 11/10/2021  
Location Los Angeles  
About the Organization The Academy of Motion Picture Arts and Sciences is a global community of more than 10,000 of the most accomplished artists, filmmakers and executives working in film. In addition to celebrating and recognizing excellence in filmmaking through the Oscars, the Academy supports a wide range of initiatives to promote the art and science of the movies, including public programming, educational outreach and the Academy Museum of Motion Pictures.
EOE Statement The Academy is committed to equal opportunity in employment and to creating and valuing diversity in its workforce. Maintaining a diverse workforce is important to the Academy. The Academy enforces a strict policy that prohibits discrimination in hiring, training, compensation, promotion, transfer, or termination, whether on the basis of race, color, national origin, religion, sex, disability, age, veteran status, sexual orientation or genetic information. This includes a workplace that is free of all forms of harassment. Also, to help foster diversity, the Academy uses programs that ensure fairness of opportunity, pay, and growth to all applicants and employees. Every employee of the Academy is required to follow this policy and to preserve the Academy’s commitment to diversity.  

This position is currently accepting applications.

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