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Coordinator, Group Sales & Service 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

The Pirates Why

The Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by:

  • purposefully developing a player and people-centered culture;
  • deeply connecting with our fans, partners, and colleagues;
  • passionately creating lifetime memories for generations of families and friends; and
  • meaningfully impacting our communities and the game of baseball.

At the Pirates, we believe in the power of a diverse workforce and strive to create an inclusive culture centered in Passion, Innovation, Respect, Accountability, Teamwork, Empathy, and Service.

Job Summary

The Group Sales & Service Coordinator will manage the day-to-day inventory of all Group Leader experiences as well as assist with all gameday hospitality spaces, while serving as the Pirates liaison between the client and the food and beverage provider. This employee will also assist in the execution and fulfillment of Ticket Sales & Service Department operations as needed, while also maintaining relationships with all Pirates ticket accounts.



  1. Coordinate the day-to-day inventory management of all Hospitality spaces, including the reservations, processing, food & beverage orders, and ticket delivery.
  2. Coordinate Group Leader experiences throughout the calendar year, including the execution of some events.
  3. Proactively communicate with all Ticket Holders on their upcoming experiences, including email, phone calls, and regular mail.
  4. Assist parties within the organization to ensure hospitality needs are met including but not limited to: ticket sales; ballpark operations; and the Pirates’ food and beverage partner.
  5. Coordinate Group Sales fan experiential package inventory and fulfillment.
  6. Work with Corporate Partnership Department on hospitality needs, including tickets and food and beverage orders.
  7. Assist in preserving repeat hospitality business by executing a proactive internal and external customer service engagement plan.
  8. Assist in executing experiential events for the Ticket Sales & Service Department including taking RSVPs for events and acting as a point of contact on event day.
  9. Conduct outreach to potential Group Sales or Hospitality cliental via phone calls, email or face-to-face appointments.
  10. All other duties as assigned by Director, Group Sales.


  1. Serve as liaison for the organization with food and beverage providers regarding hospitality needs and packages for internal events.
  2. Assist with Ticket Sales & Service prospecting and retention events as assigned.
  3. Represent Ticket Sales & Service Department as assigned at various organization meetings.
Position Requirements


  • Bachelor's Degree or equivalent experience
  • One (1) year of event planning or hospitality experience
  • Proficiency in Microsoft Office


  • Experience with ticketing management system
  • Prior experience working in professional sports
Location Pittsburgh, PA  
Full-Time/Part-Time Contingent  
Shift Various Shifts  

This position is currently not accepting applications.

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