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Title

Client Services Technician (DH6503) 

About the Organization Thank you for your interest in exploring the professionally rewarding and personally fulfilling benefits with Tuba City Regional Health Care Corp. We look forward to continuing our discussion about the opportunity and purpose health professionals experience as valued members of TCRHCC team.

A TCRHCC career offers a chance to live and work within or near Native communities, providing clinicians/nurses/administrators with a unique opportunity to learn the heritage of the tribes we serve, discover traditions that have been carried down for generations and gain cultural insight into the beliefs and values of a deserving and appreciative patient population.
 
Description

POSITION SUMMARY

The Client Services Technician is part of a highly functioning care team who helps connect patients to resources and team members to promote the continuity of care and enhanced care coordination. All efforts are focused on practice transformation to support the patient-centered care model. While following established clinic protocols, responsibilities include; educating patients of the care team and how they can improve their access to care; confirmation of appointments and providing upcoming patient appointment reminders; answering patient questions to connect them to those who can help; identifying and carrying out clinical support duties associated with patient care services and administrative provider support. Uses tact and respect to communicate with patients and families during times of emotional and physical stress and collaborates with various departments to expedite patient services and improve patient satisfaction. This position requires the ability to work under conditions of frequent interruptions and willingness to work a flexible schedule.

ESSENTIAL FUNCTIONS:

  1. Participates in daily huddles to determine which patients are coming into the clinic and identifies any gaps in care that need to be addressed during their visit, such as follow-up on open care referrals, test results, and recent visits to health care facilities outside of TCRHCC.
  2. Serves as the clinic’s electronic health record (EHR) super user and works with software systems for clinical, medical, dental, laboratory, pharmacy and other healthcare office systems and provides training and orientation for new team members.
  3. Coordinates scheduling and referral management, health records maintenance, and retrieving patient data from automated systems and the EHR.
  4. In partnership with other healthcare team members assists in the empanelment process by assigning patients to a primary care provider (PCP) and ensures appointments are scheduled with the patient’s assigned PCP prior to other care team providers.
  5. Oversees the coordination of documents outlining capabilities of the providers at the practice site, including procedures each provider performs, and tracks patient panels that clearly identified which providers have the capability of taking new patients.
  6. Oversees clinic access to the Health Information Exchange (HIE) and retrieves pertinent health care information and results for providers prior to the patient’s appointment.
  7. Stays informed of various clinical and hospital services, including appointment and referral systems and points of contact, to avoid unnecessary delay and confusion for patients.
  8. Completes assigned special projects independently by analyzing, researching, troubleshooting, and resolving issues as they arise.
  9. Uses information technology to manage internal and external referrals ensuring there are no duplicates, releases holds, schedules appointments, completes referrals timely, and supports performance improvement activities and patient preferences regarding access to care.
  10. Manages specific clinic scheduling guidelines, creates and maintains provider clinic schedules in the EHR, and maintains the appointment wait list.
  11. Assist with other programs such as the Meds in Hand Program, pharmacy pick-up list, and applicable work lists; and schedules and arranges conference and video calls as requested.
  12. Completes requisitions and ordering to ensure the clinic is stocked with appropriate forms and supplies.
  13. Performs other duties as assigned.

MENTAL AND PHYSICAL EFFORT

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to individuals with disabilities to perform the essential functions.

Physical:

Work is mostly sedentary, with some walking, standing and bending while interviewing patients and preparing the appropriate paperwork for treatment of a patient and may require lifting boxes containing files or patient education material weighing up to 15 lbs.

Mental:

Must be able to effectively communicate to the patient what specific information is needed, the reason for requesting such information, and able to ascertain that it is accurate as possible. Consequences of obtaining inaccurate information may delay necessary medical treatment, delay the billing process, and cause unnecessary frustration and problems.

 
Position Requirements

NECESSARY QUALIFICATIONS

Education:

  • High School Diploma or GED

Certification:

  • Must be a Certified Medical Assistant from one of the following accrediting bodies: American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), National Center for Competency Testing (NCCT), or National Health Center Association (NHA)
  • (Approved medical assistance training program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP); the Accrediting Bureau of Health Education Schools (ABHES); a medical assisting program accredited by any accrediting agency recognized by the USD of Education or a training program the meets or exceeds and verifies the entry-level competencies of a medical assistant prescribed under R4-16-402(A).)
  • Must have and maintain current Basic Life Support (BLS) certification by the American Heart Association

Experience:

Demonstrated satisfactory performance during clinical experiences as a part of an accredited program as evidenced by positive references from clinical instructors

Other Skills and Abilities:

A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate success in each one of the following areas:

  • Successful and positive working relationships; seen as a team player
  • Possession of high ethical standards and no history of ethics complaints
  • Reliable and dependable; reports to work as scheduled without excessive absences
  • Ability to read, analyze and interpret the most complex documents and respond effectively to the most sensitive inquiries or complaints
  • Excellent customer service skills and telephone etiquette
  • Proficient in the use of Microsoft Suite applications and EMR system.
  • Knowledge of infection control procedures, Personal Protective Equipment (PPE) and safety precautions
 
Close Date 7/31/2021  
EOE Statement The Tuba City Regional Health Care Corporation (TCRHCC) is committed to equal opportunity employment. In accordance with the Navajo Preference in Employment Act (NPEA) and TCRHCC policy, preference is given to qualified Navajo and Native American candidates. Those applicants requiring reasonable accommodations(s) during the application and/or interview process should notify a representative in the Human Resources Department.  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Location Cameron Healthcare  
Navajo/Indian Preference Applicants who are enrolled members of the Navajo Nation and who meet the necessary qualifications for this position will be given preference in hiring and employment for this position.  
Open Date 7/16/2021  

This position is currently accepting applications.

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