Looking to expand your skill set and play a little ping pong at lunch? Then Get Real Health is the place for you. We create software for national and international organizations aimed to empower patients to engage in their own health. We need an experienced Client Success Manager with 3 years of working clients in building relationship and driving upsells.
The Client Success Manager will report to the Chief Revenue Officer and be a driving force for the activation, retention and growth of Get Real Health clients. This position is responsible for managing relationships with new and existing Get Real Health clients of varying size and scope. You'll be a critical member of the team as the owner of the initial launch, training and ongoing management of your customer portfolio. You'll also play an integral role in shaping the customer experience we provide and helping our clients get the most value out of our products and services. We want our clients to rave about the Get Real Health experience and service, all thanks to you!
Ultimately, you'll have the opportunity to build relationships and own initiatives that will enable a broad range of career pathways at the company. We are at a stage where every single person has the ability to make a huge impact.
- Act as a trusted adviser, thought leader and subject matter expert to Get Real Health clients
- Own the Get Real Health onboarding process for your customer portfolio, including training on how to best configure and use Get Real Health
- Successfully implement new clients and programs converted by Sales
- Manage, retain and grow your customer portfolio after the initial activation
- Share new product improvements and additional Get Real Health services that will benefit your clients
- Clearly communicate customer feedback to key stakeholders at the company
- Work closely with the Support, Marketing, Product and Tech teams to ensure partners receive the proper level of service
- Be the face of Get Real Health to our clients!
- Likes - and needs - to win
- 3-5 years' experience in a client-facing customer success or account management organization, ideally at a SaaS company
- Experience supporting deployments of software to new clients
- Proven track record of highly-professional customer service in a dynamic, start-up environment
- Excellent communicator who is comfortable articulating how to best utilize our tools and features
- Entrepreneurial, solutions-oriented mindset with innovative ideas to inspire customer loyalty and adoption
- Adaptable and able to connect to a wide-range of customer types, from non-technical users to tech wizards
- Strong project management skills
- Fast learner, self-motivated and detail-oriented
- Able to work well in conjunction with all team members across sales, account management, product, and engineering functions
- Proficiency in Excel and PowerPoint is preferred
- Bachelor's degree or equivalent work experience required
We believe our people are our strongest asset, so we are proud to offer a full range of employee benefits. This full-time position offers a competitive base salary and a full benefits package. We go above and beyond in our commitment to our staff's health, well-being, and happiness.
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
- Rockville Maryland or remote
Get Real Health is part of the CPSI family of companies
CPSI is an equal opportunity employer (EOE) and does not discriminate based on age, color, religion, sex, national origin, disability, genetic information or any other factor protected under Federal law. The diversity of our company's employees is a tremendous asset. We are firmly committed to providing equal opportunity in all aspects of employment