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Title

Data Center Technician L2 
Description

POSITION SUMMARY: BASIC FUNCTION

Provides a proficient level of data center knowledge and will be responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, and fire life safety systems. Regular, predictable attendance is essential for satisfactory performance.

ESSENTIAL DUTIES & RESPONSIBILITIES

Responsible for the processes that maximize customer uptime in the most cost-effective way. Technicians must ensure that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met. The L2 technician develops creative approaches to keep operational costs to a minimum, improve efficiency, and implement new strategies.

  • Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.
  • Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.
  • Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.

Performs other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

  • Firm and proven understanding, and proficiency, of the mechanical, electrical, and fire life safety systems used in a data center environment including, but not limited to, the following: electrical distribution and layout, Transformers, PLC’s, Generators, Switchgear, UPS systems, STS’, ATS’ PDU’s, Chilled Water Systems, CRAC/CRAH’s, and Pre-Action Sprinkler Systems
  • Operates, monitors, maintains, and responds to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Fire Life Safety, and Building Monitoring and Control
  • Analyzes systems to ensure best practices for both internal and external customers
  • Provides feedback to DCO Engineering on the effectiveness of existing standards and processes
  • Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades
  • Works with the CF Ops Lead Technician to track and complete an aggressive preventive and predictive maintenance program
  • Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies and improving overall efficiency, and cost reduction.
  • Manages systems to avoid unplanned customer-impacting events
  • Works with CF Ops Lead Technician to determine maintenance requirements for mechanical, electrical, and fire life safety systems
  • Proficient understanding of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety
  • Current knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
  • Well versed in regard to data trending / tracking and analysis with the ability to utilize a PC based integrated critical monitoring systems
  • Ability to process Hands and Eye requests as required i.e., Tape Rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal
  • Hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:
    • Chilled Water Systems
    • Large Centrifugal Chillers
    • Cooling Towers
    • Heat Exchangers
    • Water Treatment Systems
    • VFD’s and Pumps
    • HVAC equipment
    • CRAC/CRAH’s
    • Humidification Systems
    • Water heaters
    • Water/Air filters
    • BMS and PLC Controls
    • Emergency Standby Diesel Generator Systems
    • Fuel/Oil systems,
    • 480/277 and 208/120 electrical generation and distribution
    • Static UPS Systems
    • Double Interlock Pre-Action Systems
  • Excellent communication skills, both written and oral
  • Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)
  • Ability to communicate effectively with customers and internal staff.
  • Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems.
  • Ability to learn quickly and address issues as they arise during normal working hours or after hours.
  • Ability to operate in and promote a rigorous process-driven team environment
  • Ability to logically analyze and solve problems
  • Ability to effectively multi-task multiple projects
  • Operate Hand and Machine Tools (hammer, drill, saw, etc.)
  • Operate electrical tools such as a multi-meter or infrared camera
  • Operate a forklift

EDUCATION & EXPERIENCE

  • Associate of Science in Technology degree or equivalent work experience plus
  • Minimum of 3 years in a mechanical/electrical position within critical facilities (preferably a data center, hospital, semi-conductor, or power plant)
  • CPR/First Aid and NFPA70ECertification during employment
  • Possession of an OSHA approved forklift certification or the ability to obtain one after hire is required.
 
Position Requirements

PHYSICAL REQUIREMENTS

Primarily walking, standing, and bending with some sitting.

Ability to communicate effectively with verbal, visual and listening skills

Close visual work on a computer terminal.

Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments.

Able to lift and carry heavy equipment, up to 50 pounds.

Ability to climb ladders and work on raised platform.

WORK CONDITIONS

Typical data center work environment with varying temperatures and loud noises

Extensive daily usage of a computer or workstation.

Must work on-site; no telecommuting permitted.

SPECIAL REQUIREMENTS

Must be comfortable working in a high stress, fast paced environment with shifting priorities

Must be able to work on a shift which may require nights, holidays, and some weekends.

Must be willing to be part of the after-hours notification and escalation protocol.

CPR/First Aid and NFPA70E Certification during employment.

Must wear leather close-toed shoes with a solid rubber sole.

Must possess a current, valid state issued driver’s license

 
Shift Nights  
Exempt/Non-Exempt  
Position Data Center Technician L2  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Hiring Manager(s)  
Location NTT Global Data Centers Americas, Inc., Chicago  
About the Organization Global Data Centers is a division of NTT Ltd. and incorporates DPA, e-shelter, Gyron, Netmagic, NTT Indonesia Nexcenter, RagingWire and other NTT Communications group Data Center divisions. Our combined global platform is one of the largest in the world, with over 140 data centers spanning more than 20 countries and regions including North America, Europe, Africa and APAC. As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier-one global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our highly reliable, scalable, and customizable data centers.







NTT Global Data Centers Americas, Inc. is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, military or veteran status or any other basis protected by federal, state, or local law or ordinance or regulation.











All applicants for employment will be subject to pre-employment drug testing, a criminal background check and education/employment verification. Additionally, some positions require a review of driving records, credit checks, and/or successful completion of the federal governments 'Public Trust' background screening.











 
EOE Statement NTT Global Data Centers Americas, Inc. is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, ancestry, physical or mental disability, medical condition, genetic information and characteristics, marital status and registered domestic partner status, age, sexual orientation, military or veteran status or any other basis protected by federal, state, or local law or ordinance or regulation.  

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