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Youth Outreach Worker Program Development 

Full-Time/Part-Time Full-Time  
Status Temporary 35 hours/week (term duration: August 2021 - June 2022). Interviews held on July 27, 2021  
Opportunities Available  
Category Parent-Child and Youth Services  
Open Date 7/15/2021  
Close Date 7/25/2021  

The Youth Outreach Worker-Program Development (YOW) plays a lead role in the development of group activities, initiatives, and overall development, implementation, monitoring and evaluation of youth programs, with a special emphasis on the Students Will All Graduate (SWAG) program and the new OSEG Youth-Athlete Mentorship Program (YAMP). The YOW also works one on one with youth and identifies challenges faced by program participants, engaging in case management and crisis intervention functions. This is done through ongoing communication, advocacy and programming among students, their parents/guardians and secondary schools to support student success.

Program-Related Activities

  • Leads the development, implementation, monitoring and evaluation of all aspects of SWAG and YAMP, in collaboration with Children and Youth Program Coordinator.
  • Works in collaboration with relevant community partners to strengthen and further develop existing programs, including:
    • Ottawa Carleton District School Board staff and Ottawa Catholic School Board staff to ensure access to individual client’s academic needs and to match to curriculum requirements.
    • OSEG counterpart to ensure the successful roll-out of the Youth-Athlete Mentorship Program.
  • Plans and delivers day to day socio-recreational and educational activities promoting healthy child and youth development and supporting optimal personal growth  and academic outcomes for program participants.
  • Supports youth participants through needs assessment, referrals, and advocacy activities with youth and with students in the SWAG program.
  • Performs intake assessment, supportive listening, case management and some crisis intervention functions.
  • Engages with parents, school staff to support youth and address any obstacles/challenges to positive experience in program and success in school, as needed.
  • Identifies needs of each group and links individuals and groups to resources.
  • Provides practical assistance to youth, such as access to health and social services, providing information.
  • Advocates for youth and their families at the school level as needed to optimize opportunities and educational and social development of SWAG students.
  • Provides regular on-going support and monitoring of Youth-mentee and Athlete-mentor pairings to ensure strong relationship, frequent contacts, activities and overall success of the mentorship relationship.
  • In collaboration with OSEG counterpart, organizes regular group-based activities and outing for YAMP participants.
  • Maintains effective communication of information among volunteer, mentors, tutors, teachers and other providers of services to students enrolled in SWAG and in YAMP.
  • Develops community program links and partnerships for mentoring opportunities, responding to student/youth interests and invitations to participate
  • Assists in project promotion.
  • Keeps updated materials and provides links to community resources and supports for students in the areas of community involvement hours, part-time jobs and special options such as co-op ed and apprenticeship learning.
  • Ensures accountability by providing statistics and reports of activities, as required, and keeps client records, as required, within the safeguard of confidentiality.
Position Requirements


  • Bachelor’s degree from a recognized university in a relevant discipline or equivalent combination of some post-secondary education and significant experience in Youth program development, implementation and group facilitation.

Professional Experience

  • Three to five years full-time relevant experience working with youth in a community setting, including group-based facilitation and one on one support.
  • Three to five years experience in youth program development, implementation, monitoring, and evaluation.
  • Experience with delivering group-based trainings.
  • Experience with mentorship programs and best practices an asset.
  • Experience with and an understanding of the barriers and challenges faced by youth in culturally diverse, low-income communities.
  • Experience and interest in working with marginalized and diverse clientele, such as low-income, high-needs, newcomer, and a variety of multicultural communities.
  • Experience establishing networks with relevant program and service providers.
  • Experience in a non-profit, community-based organization.

Key Competencies

  • Thorough knowledge and understanding of community resources, in particular services for youth which can support their individual, emotional and social development.
  • Thorough knowledge of Ontario secondary school curriculum and challenges, including knowledge of approaches to providing support to youth with special educational challenges and needs.
  • Proficiency in current assessment, case management and crisis intervention techniques as related to providing supportive listening to clients.
  • Excellent interpersonal and communication skills, oral and written.
  • Demonstrated ability to work in a multi-disciplinary team environment.
  • Knowledge of and experience with small group dynamics and experience in facilitation appropriate to youth from a variety of cultural backgrounds.
  • Demonstrated proficiency in the use of computers and various software applications, including Microsoft Office programs, client database software, and electronic record keeping in a client services setting.

Linguistic Profile

  • This position is not designated under Carlington’s French Language Services Plan.
  • Fluency in English is required.
  • Fluency in a third language relevant to our client population is an asset.

Personal Suitability

  • Sensitivity to the needs of marginalized and diverse clientele.
  • Commitment to health promotion concepts, strategies, and philosophy.
  • Commitment to community-based health care and social services, and strength-based philosophy and practices.


  • Available and flexible to work late afternoons and evenings, and occasional weekends.
  • Must have regular access to a vehicle and valid driver’s license required.
Salary Range $25.33/hour - $29.79/hour  
Reports to Child and Youth Programs Coordinator  
Position Counsellor - Youth Outreach Worker  
Post Internal Days 0  
Created By Brittany Bourdon  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Req Number PAR-21-00009  
Location 900 Merivale and Community locations  
About the Organization Carlington Community Health Centre is a non-profit organization that puts today's most pressing health care challenges at the heart of their service delivery. We turn to the best professionals and employees to help improve the health and well-being of our community. We build trusting relationships with our clients and deliver quality services through a wide range of health and social services to parents and children, youth and teens, adults, and seniors.

We look to help community members resolve problems and advance concerns in the community by providing organizational support and advocacy assistance to local groups and associations.

Our mission is to improve, support and promote the health and well-being of the people and diverse communities we serve!
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

CCHC is committed to equity, diversity and inclusion. We welcome and encourage applications from the BIPOC, LGBTQ+ communities and persons with disabilities.  
French Job Description None Specified 

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