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VTC Technician (CECOM) 

Position Level  
Req Number INF-21-00045  
Referral Bonus Amount  
Open Date 7/12/2021  
Full-Time/Part-Time -unspecified-  
Location MCSG -Aberdeen  
About the Organization MCSG strives to create a culture that empowers us all to accomplish the tasks needed to meet or exceed our customer's requirements. It alone is what sets us apart. Our culture is based on the belief that it is a privilege to serve our customer and embodied in our motto 'Your Success. Our Mission.'

This position is not currently funded and is pursuant on MCSG being awarded this contract.

Provide Video Teleconferencing (VTC) capability throughout and between all VTC equipped conference rooms across designated DEVCOM-CBC facilities.


  • PRIMARY DUTIES: Provide technical expertise involved in the operation and support of the Audio/Visual (AV) and video conferencing infrastructure.
  • Provide timely responses and resolution to customer problems and requests.
  • Work closely with organization VTC support personnel and act as a Subject Matter Expert (SME) for technical issue and offer recommendations as requested.
  • Configure and test AV and VTC equipment to meet specific requirements, and attend/monitor special events for timely AV support services.
  • Schedule, coordinate, and oversee all system maintenance, both preventative and emergency.
  • Maintain up to date documentation for all audio visual (AV) and VTC systems and services.
  • Develop monthly metrics and analytical reporting of usage, trending, and scalability.
  • Coordinate periodic AV and VTC training sessions.
  • Provide System configurations, systems improvements, enhancements and expansions.
  • Maintain the audio/visual, multimedia, and visual/external communications systems.
  • Provide all operation, maintenance, and scheduling of conferences and manage DEVCOM-CBC VTC services in all conference rooms utilizing VTC capabilities.
  • Provide analysis, design, testing, documentation, and implementation of all VTC and affiliated systems.
  • Establish and maintain Standard Operating Procedures for each facility.
  • Provide inspections of system operations and perform quarterly preventive maintenance for the Government Furnished Equipment (GFE) as required by the manufacturer.
  • Test and adjust all mechanical and electronic GFE systems in accordance with the procedures specified in the equipment manuals, to ensure all equipment operates at its optimum performance parameters.
  • Plan and implement future VTC upgrades as directed by the TPOC.
  • Work autonomously to research and design VTC solutions to satisfy organizational requirements.
  • Identify any equipment in need of lifecycle or corrective repairs.
  • If parts are required, the contractor shall document part specifications, vendor information and submit to the appropriate Government personnel for purchase. In the event that the contractor cannot repair the equipment or system on site, the contractor shall assist in having the defective item shipped to and repaired by a certified repair facility utilizing proper Government shipping procedures.
  • Maintain documentation and perform record keeping as necessary for the successful repair, tracking, and return of equipment.
  • Perform acceptance testing and troubleshooting for new technology products received (ultimately GFE), as well as the packaging and transmission of GFE provided in the course of the mission and/or customer efforts.
  • Be responsible for the integration of internal and external technology products associated with visual production in connection with VTC’s and conference facilities.
  • Keep abreast of new VTC technologies with the industry and make recommendations for using these new technologies; and if approved by the TPOC/COR, incorporate these technologies into the mix of VTC capabilities at DEVCOM-CBC facilities.
  • Provide support for both unclassified and classified VTC facilities as needed.
  • Work with the COMSEC Officer to install key material as needed in classified VTC systems.
  • Obtain approval from the TPOC to deviate from the stated work schedule.
  • Participate in Change Management Control and submit Request for Change in accordance with DEVCOM-CBC policy as needed.
  • Upgrade, maintain and provide security patches on all VTC and conference room equipment. Ensure compliance with Cybersecurity Vulnerability Alerts (IAVAS) and Security Technical Implementation Guides (STIGS).
  • Provide engineering consulting and compliance management as required by government policy.
  • Assist in technical evaluation of the vendor submissions for compliance with government defined specifications.
  • Participate in Change Management Control process and submit Request for Change in accordance with CBC G-6 policy.
  • Manage STIG compliance for all VTC services and endpoints maintained by DEVCOM-CBC and DEVCOM-CBC supported organizations
  • Submit STIG/SRG checklists to the DEVCOM-CBC Cybersecurity Branch for all managed VTC endpoints and devices as required
  • Support all activities related to the Cybersecurity assessment or inspection of DEVCOM-CBC managed VTC services and endpoints
  • Adhere to and enforce CBC VTC policy and procedures
  • Review all VTC acquisitions for DEVCOM-CBC and supported organizations, to ensure compliance with applicable DoD and Army standards
Position Requirements
  • 0-5 years relevant experience
  • Associates Degree preferred
  • Secret clearance required
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by law.

Executive Order 14042 – Ensuring Adequate COVID Safety Protocols
The United States government is requiring all employees, plus all contract employees performing services on behalf of the federal government, be fully vaccinated against COVID-19 by December 8, 2021. In accordance with EO 14042, MCSG Technologies is requiring all employees with MCSG Technologies be fully vaccinated against COVID-19 by December 8, 2021.

This position is currently not accepting applications.

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