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Chief Operating Officer 


Job Description

The COO, under the Direction of the Managing Director and Executive Board, is responsible for the development and performance of the firm including future growth and expansion. The COO will apply his/her experience and knowledge to form new ideas, concepts and methods, and provide leadership and coordinate activities for the Firm.

The COO is also responsible for the firm's Chief Financial Officer, Human Resources, Marketing, IT and other Administrative departments and participating in the development and implementation of the Firm's strategies and initiatives.

The COO is responsible for the centralized coordination of operations management and all aspects of the operational performance. The COO is also expected to require and enforce high standards on those who function under his/her leadership.

Job Duties

Leadership, Responsibility and Accountability

  • Ensures proper leadership and management of the Firm's office operations, HR, Marketing and IT. Exudes a philosophy of unity among the Firm's professional services by modeling collaborative behavior and coordinating efforts with all department leaders.
  • Communicates and coordinates with the Managing Director and department leaders any new operational policy development that will require implementation at the business segment level.
  • Coordinates with the Managing Director and prepares agenda and information for monthly meetings with the Executive Board.
  • Initiates development of and approves annual Firm goals and budgets prepared by the CFO and other departments.
  • Monitors Firm performance to:
    • Achieve budgeted profitability
    • Ensure procedures have been adopted to ensure timely billings and collections
    • Drive strategic initiatives and practice operations while identifying and implementing operational best practices
    • Ensure all performance in areas of oversight is in conformance with the Firm's standards, policies and procedures
    • Ensure all performance in areas of oversight is in conformance with the Firm's strategies, objectives, goals and have adequate plans to achieve goals
    • Bring matters of concern to the attention of the Managing Director and others as appropriate
  • Coordinates activities related to recruiting, retention and development with the department leaders and HR
  • Approve or reject hiring of professional and administrative personnel as needed

Practice Operations

  • Provides direction and guidance to coordinate tactical action plans of the infrastructure/operation functions based on changing business needs, objectives and strategies.
  • Reviews the annual operating and capital budgets and makes recommendations to the Executive Board.
  • Monitors monthly operating results to ensure conformance to the approved budget and assists in correcting deficiencies noted.
  • Leads monthly meetings with the Department leaders to discuss issues related to business development, human resources, and other Firm matters, and to facilitate the sharing of problems and solutions.
  • Analyzes relevant business practice metrics and status reports to ensure business objectives are met
Position Requirements

Qualifications, Knowledge, Skills and Abilities


  • Bachelor’s degree, preferably in business administration or accounting


  • 10+ years of experience working in a Professional Services firm with responsibility for developing and managing their business model, cash flow, operations and human capital needs
  • 5+ experience using time and billing software
  • 5+ years of Management experience overseeing the work of others and developing professional and administrative staff

Other Knowledge, Skills & Abilities:

  • Strong leadership and management skills
  • Superior written and verbal communications skills
  • Fully developed technical skills and knowledge with industry experience
  • Enthusiasm and support for the Firm and the profession
  • Ability to thoughtfully and positively influence, lead and manage change


  • Microsoft Office Suite (Outlook, Word, Excel. PowerPoint and Access).
  • Advance Flow, Sage Intacct, a plus
  • Time & Billing software, Electronic Document software-Adobe Acrobat a plus
Full-Time/Part-Time Full-Time  
Location Chicago  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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