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Title

Client Product Specialist 

Description

Client Product Specialists are the “end-to-end” owner of the client experience for RenPSG services and technology products. The Client Product Specialist is responsible to facilitate onboarding coordination across internal partners and external clients to meet target go-live dates. The Client Product Specialist Team works with our Client Services team to provide ongoing oversight and aid into each client's structure and how new enhancements and functionality can improve their experience. This position requires excellent communication skills, strong collaboration with many personality types, and a high degree of accuracy. The ideal candidate will be self-motivated, resourceful and have impeccable time management skills.

Duties & Responsibilities:

  • Directly interface with and lead the Client through the implementation and/or ongoing operations processes to ensure client success
  • Develop expertise in product offerings and each client’s unique needs and requirements
  • Validate product features and functionality with the client to ensure full understanding of service to meet their business requirements
  • Work closely with Client Advancement, Product Management, Operations, and IT departments coordinating all functional project tasks to ensure timely implementation of the product or service to the client’s satisfaction
  • Escalate any product or client issues for timely resolution
  • Identify upsell opportunities and make appropriate referrals
  • Complete implementations on time or early to accelerate revenue streams
  • Ensure Client Advancement team is enabled to focus on sales by acting as a trusted partner in owning client onboarding activities
  • Identify and implement process improvements and automation to help improve and streamline workflows
  • Provide training for clients, both remote and in-person
  • Prepare process and procedure manuals for each new client to ensure a smooth transition to the service team
 
Position Requirements

Education & Experience:

  • Bachelor’s degree in finance, business, accounting, and related field required or equivalent experience
  • 4-6 years of relationship management or product owner experience required
  • Ability to lead customer engagement meetings and drive customer communication
  • Ability to maintain a high level of activity, manage competing priorities and work efficiently in a results-driven environment
  • Project management or business analyst experience is preferred, including technical training and onboarding for team members
  • Effective verbal and written communication skills
  • Possess excellent organization and planning skills
  • Superior time management skills for the effective completion of competing priorities
  • Self-motivated with a positive and professional approach to internal and customer interactions
  • Strong business ethics and personal integrity
  • Certification in process improvement is a plus
  • Fluent in Microsoft Office Suite and basic financial concepts
  • Power BI and Microsoft Project experience preferred
 
Full-Time/Part-Time Full-Time  
Remote Work Eligible Yes  
Req Number OPE-21-00007  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://RenaissanceAcquisitionCoLLC.appone.com



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