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Guest Services Representative (Part-Time) 

Category Parks & Recreation  

Primary Responsibility: The Guest Service Representative position involves a high degree of public interaction and ensures daily operations of the facility are ran in a positive and professional manner. Position is responsible for championing and delivering consistent, exceptional service to guests in a fun and welcoming environment. This position is responsible for receiving and answering inquiries from the public by telephone, via email, or in person on a wide range of services/programs, rates, policies and procedures. This position is also responsible for completing point of sale transactions, handling program registrations, group reservations and rentals, passes and collecting admissions. In addition, the Guest Service Representative will ensure that safety standards are followed by doing regular walk-throughs and light cleaning to make sure all guests have a positive experience while visiting the Parks and Recreation Community Center.

Supervised by: Guest Services Coordinator

Supervises: N/A

FLSA status: Non-exempt


Examples of Duties for Success:

The duties listed below are representative of, but do not necessarily include, all the duties and responsibilities that an individual in this position may be called upon to perform.

  • With attention to detail assists guests with registration, waivers, and information for all programs, facility use, and memberships in a friendly and professional manner demonstrating high standards of customer service.
  • Collects appropriate and accurate admission, class, and membership fees. Utilizes the cash register and point of sale software according to county guidelines. Counts cash register drawer at the end of each shift/day.
  • Answers, screens, and transfers calls in a positive, professional, and knowledgeable manner, and makes phone calls as assigned.
  • Maintains account records of participants according to established procedures using specialized software.
  • Opens and closes Community Center according to procedures and checklists.
  • Ensures that residency is verified and correct guest registration information is collected
  • Schedules general facility rentals and reservations; to include the multi-purpose room, gymnasium, lounge, swimming pools, barn and outdoor arena functions. Responsibilities include, but not limited to; receiving rental request forms, customer relations, payments, room set-ups, room take- downs and ensures cleanliness before and after rentals.
  • Opens and closes facility, and performs regular building checks/walk-throughs to ensure safety and cleanliness.
  • Spot cleans fitness equipment and floors, organizes common areas and weight room when needed.
  • Performs other duties and special projects as assigned by the Guest Services Coordinator.

Qualifications for Success:

  • Technical Knowledge:
    • Basic knowledge of HTML is preferred.
    • Proficiency with MS Office Suite required.
    • Knowledge of recreation software and point of sale is preferred.
  • Ability to:
    • Establish and maintain courteous and effective working relationships with employees, the public and other agencies.
    • Accurately and effectively transmit and receive information that is necessary to the accomplishment of goals and objectives, including effective written and oral communications in English; and the ability to listen.
    • Work efficiently and effectively as a team member within the department.
    • Exercise independent judgment.
    • Understand, interpret and communicate policies, procedures, code of conduct and protocols.
    • Work in a fast-paced environment.
    • Successful candidate will be personable and friendly, have a great phone demeanor, possess a positive 'can-do' attitude, and be deadline and detail oriented.
Position Requirements


  • At least one-year customer service work experience preferred.
  • Experience using a cash register preferred.
  • Must be a minimum of 16 years of age.



  • Obtain CPR/AED Certification within 90 days of employment.
  • Must possess FEMA IS100 and IS700a within six months of employment.

Mental/Physical Demands:

  • Perform a wide variety of physical tasks such as bending, stooping, standing, walking, and climbing stairs.
  • Lift and carry materials and custodial equipment weighing up to 50 pounds; in excess of 50 pounds with assistance.
  • May come into contact with human fluids and waste (i.e., blood, sputum, urine).
  • Work with hazardous materials such as solvents and chemicals.
  • Work in inclement weather.
  • Work around dust, dirt, noise, and odors.

Hours: Schedule may vary to cover shifts during hours of operation. Evenings and weekends maybe required as needed.

Full-Time/Part-Time Part-Time  
Salary Information Salary: $17.20-$24.08  
Open Date  
Close Date  
Exempt/Non-Exempt Non-Exempt  
Open Date 7/8/2021  
Location Community Center  
About the Organization Gilpin County is a rural community in Colorado's high country, neighboring the Continental Divide, yet less than an hour west of downtown Denver. Residents enjoy a quality of life enhanced by the vast recreational opportunities offered by Golden Gate State Park, the Arapaho and Roosevelt National Forests, the limited-stakes gaming in Black Hawk and Central City, a state-of-the-art recreation center and fairgrounds, low taxes and financially secure local government.
EOE Statement We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.  
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