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Title

TIA Quality Control Processor 

About the Organization Since 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. LERETA is an industry leader with an enormous focus on technology, innovation, and commitment to service excellence.  
Open Date 7/16/2021  
Position TIA Quality Control Processor  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Category Tax&Flood  
Location Dallas (Meridian)  
Req Number TAX-21-00096  
Description

The TIA Quality Control Processor performs standardized quality control review on key services, processes, and functions to ensure compliance with LERETA’s requirements and customer Service Level Agreements (SLA). The position provides timely and accurate quality control reviews and reports to the tax teams, management, and customers.

Quality Control

 

  • Tracks and ensures that portions of each department’s processes are reviewed by auditors in a timely manner in accordance with LERETA’s requirements as well as the customer’s quality requirements
  • Communicates effectively to the team on individual errors and provide coaching and training where necessary
  • Provides management and team with monthly audit and claim status
  • Performs processes that include mismatched tax line / temporary tax lines, miscellaneous exceptions, parcel searches and lien tax line data which are also processed by all teams
  • Applies the appropriate procedures to ensure compliance with departmental and customer contractual requirements
  • Facilitates timely exchange of information, accurately prepares, and distributes reports to appropriate management / departments
  • Communicates status of assignments and makes recommendations for improving the department’s performance to the appropriate supervisor or manager
  • Confidently and effectively communicates verbally, in writing (including presentations), via telephone and in person
  • Independently, quickly, and accurately troubleshoots and properly escalates a wide range of issues found during quality audits

 

This position will perform other duties as assigned based on the needs of the department.

 

 
Position Requirements
  • High School Diploma or Equivalent
  • Basic Microsoft® Office Access, Excel, Outlook, PowerPoint and Word skills
  • Type 35+ wpm
  • Ability to operate 10-key by touch with accuracy
  • Minimum of 2-years’ experience working with tax service, outsourcing / central services and/or loan servicing, specifically relating to real estate tax processing
  • Hands-on experience with auditing and/or quality control processes
  • Advanced experience with processing claims, miscellaneous exceptions, working audits, and searching of parcels information
 
EOE Statement We are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://LERETALLC.appone.com



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