The Workforce Director will be responsible for the monitoring, reporting and analysis of incoming volume patterns through a workforce management and planning system application. This individual is responsible for generating accurate forecasting, intraday production monitoring, and workforce planning statistics.
The Workforce Director is also is responsible for planning and scheduling for optimal service levels to ensure performance guarantees are met. This individual will generate daily, weekly, monthly, and quarterly reporting while identifying trends and providing analysis.
The Workforce Director will execute the intraday service level plan and communicate with all levels of management regarding operational issues and impacts.
This position will be responsible for the following:
ESSENTIAL DUTIES AND RESPONSIBILITIES
This position is currently accepting applications.