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Title

eBranch Manager 

Category Call Center/Contact Center  
Description

At Blue, we discover pathways to realize your possibilities. The eBranch Manager is responsible for leading, managing and directing branch activities to meet business objectives and growth plans. The eBranch Manager is accountable for maximizing growth, revenues, and member satisfaction consistently across the footprint designing robust experience centers exceeding member expectations, and insuring compliance with all banking regulations. As a leader in our branch network, you will drive all facets of member development along with critical service objectives by motivating and developing your team while fully complying with banking regulations, policy and procedures. This position also focuses on:

  • Direct management, development, and guidance of branch teams, whose primary responsibility is focused on member retention, developing member relationships through increased household services, and acquiring new relationships building a consultative environment. Educator, driver and leader of responsible growth strategies to support the member population. Leverages key metrics to design short-term business plans to improve productivity, revenue, and member experience. Curates and ensures a member experience consistent through all channels including phone, chat, email, secure messaging and video teller machines, supported by flexible policy and procedures, managing risk appropriately.
  • Schedules and allocates resources appropriately to support a robust experience center within the branch. Develops member relationship strategies that drive individual production goals, including referral networks and relationships with internal partners, and external contacts. Ensures productive activities are aligned demonstrating value for the member. Creates an environment through activity based coaching and performance development to improve and encourages increased skill levels.
  • Builds and retains a collaborative and cohesive environment, leading a motivated, high performing branch team, who are proficient and effective in activities, monitors survey results. Conducts staff observations to support the credit union’s objectives, and proactively provides effective feedback and coaching to enhance leadership growth and career pathing. Conducts performance reviews with abilities to diagnose performance gaps, help others identify the right solutions, and commitment to influencing performance behaviors in a positive way.
  • Ensures that the branch is in compliance with credit union regulations and procedures, federal and state laws and regulations set forth by the National Credit Union Administration and other regulatory agencies. Ensures branch compliance with all security, safety, and emergency preparedness procedures. Ensures employees are current with training and can perform annual required training as needed. Takes appropriate steps to correct unsatisfactory conditions or violations. Identifies opportunities for enhancement of policies, process, and procedures to maximize cost, efficiencies and provide consistent quality service to members. Manages schedules effectively, including vacations, training, Saturday schedules and ensures there are adequate resources to support business objectives.
  • Prepares monthly branch reports and completes projects and assignments within timelines . Attends scheduled management meetings and trainings.
  • Collaborates with the Business Development and the Community Relations teams to help support credit union and community events, sponsorships, on-site select employee group functions, including membership drives, benefit fairs, and financial seminars.
  • Holds frequent staff meetings and daily huddles to recognize employee achievements, discuss areas needing improvement, goal status, changes in procedures, new developments or services and to present general information.
  • Assists staff or members in researching and solving complex account problems in a timely manner with appropriate follow-up.
  • Identifies missed cross-selling opportunities and coaches staff on potential benefits to members.
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

 

 
Position Requirements

Experience
Five years to eight years of similar or related experience, including preparatory experience.
Experience in financial services with an emphasis in the management of staff in a consultative environment for production in consumer banking, business banking, private client, and lending, along with specialty segments such as treasury and cash management.
3+ years crafting business strategies, with strong influential skills and ability to implement objectives and measure progress 2+ years’ experience building high performing teams supported by a strong employee culture.

Education/Certifications/Licenses
A college degree. 7+ years equivalent relevant work experience may be considered.

Interpersonal Skills
A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

Other Skills
Strong business acumen. Proven commitment to exemplary experiences for the member. Executive presence, holding him/herself to the highest standards of professional conduct in both words and actions. Demonstrated ability to proactively generate business, with oversight and leadership within a sales culture. Requires practical knowledge of job area, familiarity with banking policy and procedures, deposit products, cash protocols, and operational functions. Ability to exercise judgment, employ initiative, implement programs, and guide/lead others towards work goals. Demonstrated effective planning, organizational, and problem-solving skills. Demonstrated ability to communicate effectively, orally and in writing, and interpret complex oral and written instructions. Demonstrated skills in managing multiple priorities. Skill in resolving member problems and developing/maintaining community relations. Experience with member/customer service operations to include understanding of effective member service philosophy. PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet. Requires intermediate mathematical skills (calculations and concepts involving decimals, percentages, fractions, etc.)

Physical Requirements
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental And/Or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

 
Full-Time/Part-Time Full-Time  
Compensation $50,458 - $75,687  
Bondability Employment at Blue Federal Credit Union is contingent upon successful bondability.  
Position eBranch Manager  
Number of Openings 1  
Open Date 7/7/2021  
Location Blue World Headquarters  
About the Organization Our mission is 'We discover pathways to realize your possibilities.' Our employees uphold this mission by utilizing our values as stepping stones to sustain our amazing culture. Those values are Boundless Optimism, Unwavering Confidence, Uniquely Us, and Over the Top. Thank you for showing an interest in Blue Federal Credit Union!  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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