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Title

Customer Service Representative (Part-Time) 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Job Summary

The Customer Service Representative is responsible for providing guest service and problem-solving in to all persons who call into the Pirates’ customer service line, including but not limited to, current and potential ticket members and to record into a database all pertinent information to aid in servicing customer accounts.

Responsibilities

Primary:

  1. Provide customer service to current and potential ticket holders; problem-solving, processing tickets through Provenue and handling inquiries and requests; triage non-ticket related calls to ensure they are routed to the appropriate individual.
  2. Record into CRM database all pertinent customer information including, new names, addresses, and all other information considered to be important to the servicing of customer accounts.
  3. Assist with flex plan troubleshooting and voucher redemption.
  4. Monitor and respond to season ticket holder newsletter action items.
  5. Assist season ticket holders in troubleshooting our loyalty platform through Pirates Points.
  6. Handle a variety of ticket orders, such as promotional orders, ticket exchanges, season ticket add-on orders, and various ticket plans and deals.
  7. Identify lead opportunities through phone interactions.
  8. Assist sales team in the follow up with theme night individual buyers to identify opportunities for customers to come out to additional games
  9. Assist in servicing sales events organized by the Ticket Sales & Service Department.
  10. All other duties as assigned by the Manager, Customer Service

Secondary:

  1. Coordinate and assist with organizational mailings, as needed.
  2. Attend other corporate department meetings, as needed.
 
Position Requirements

Required:

  1. Bachelor's Degree in Sports Management, Business Administration, Communications or equivalent.
  2. Proficiency in Microsoft Office Applications (Word, Excel, Outlook, PowerPoint).

Desired:

  1. Prior experience working for a professional sports team in customer service, park operations, or ticket sales and servicing.
  2. Experience with ticket sales technologies such as Provenue and/or CRM systems.
  3. One (1) year of experience in customer service.
 
Location Pittsburgh, PA  
Full-Time/Part-Time Part-Time  
Shift Various Shifts  

This position is currently not accepting applications.

To search for an open position, please go to http://PittsburghPirates.appone.com



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