Becky’s Pet Care, one of the largest and most highly regarded pet care providers in Northern Virginia, is currently seeking full-time and part-time Client Operations Specialists (COS).
Becky’s Pet Care is the winner of multiple awards including the “Best Of” titles from the Washingtonian and Northern Virginia Magazines, as well as the “Angie’s List Super Service Award”. As one of the largest pet care providers in Northern Virginia, this position offers the right candidate a hands-on opportunity to gain valuable experience in many different aspects of our Client Operations department. This role is critical to the continued growth of BPC and is a valuable member of the Client Operations Team.
The COS is responsible for communications with employees providing pet care in the field, as well as current and prospective clients. The COS schedules services for clients, resolves issues on behalf of clients and employees, and works closely with other members of the Client Operations Team and Management.
Duties include but are not limited to:
Answer incoming calls
Respond to emails, voicemails, and other client communications
Answer questions and resolve issues according to company policy
Call clients and staff as needed
Onboard new clients
Ensure prompt and professional follow up with clients
Assist with Client Retention Programs
Schedule pet care services
Utilize various software systems to retrieve client and staff information
Go above and beyond to deliver a great experience to internal and external clients
Remain professional in all communications and in person
Monitor staff activity and database notifications
Carry out other administrative tasks including copying, filing, document creation, file creation, keys, and lockbox inventory
Substitute for pet care staff
Extensive and paid training
Free Pet CPR and First Aid Training
Free company t-shirts
50% Pet Care services for personal use
Paid time off for full-time employees
Health Insurance for full-time employees