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Title

Client Operations Specialist 

About the Organization Responding to Northern Virginia's growing need for professional pet care services, Becky O'Neil founded Becky's Pet Care, Inc. in her townhouse basement in 1998. Becky was a one-woman show, running the operation as sole proprietor and sole employee. Thanks to her strict professional standards and knack for hiring devoted animal lovers, Becky's Pet Care rapidly expanded and now occupies two commercial office space locations serving over 5,500 clients. Caring for these clients and their beloved pets are over 160 Pet Care Professionals and a fully-staffed administrative office.









Along the road to this stunning success, Becky cultivated a formidable expertise in small business ownership, including personnel management, marketing, business planning and development, and human resources, all in a concerted effort to render her business interactions efficient and effective for employees and clients alike.









Now a recognized leader in the pet care industry, Becky's Pet Care is committed to quality service and continuing education for the animal lover community. We are active in this community and encourage all pet owners to participate in our sponsored Events - always fun for owners and pets!









We look forward to meeting you!  
Description

Becky’s Pet Care, one of the largest and most highly regarded pet care providers in Northern Virginia, is currently seeking full-time and part-time Client Operations Specialists (COS).

Becky’s Pet Care is the winner of multiple awards including the “Best Of” titles from the Washingtonian and Northern Virginia Magazines, as well as the “Angie’s List Super Service Award”.  As one of the largest pet care providers in Northern Virginia, this position offers the right candidate a hands-on opportunity to gain valuable experience in many different aspects of our Client Operations department. This role is critical to the continued growth of BPC and is a valuable member of the Client Operations Team.

The COS is responsible for communications with employees providing pet care in the field, as well as current and prospective clients. The COS schedules services for clients, resolves issues on behalf of clients and employees, and works closely with other members of the Client Operations Team and Management.

Duties include but are not limited to:

Answer incoming calls

Respond to emails, voicemails, and other client communications

Answer questions and resolve issues according to company policy

Call clients and staff as needed

Onboard new clients

Ensure prompt and professional follow up with clients

Assist with Client Retention Programs

Schedule pet care services

Utilize various software systems to retrieve client and staff information

Go above and beyond to deliver a great experience to internal and external clients

Remain professional in all communications and in person

Monitor staff activity and database notifications

Carry out other administrative tasks including copying, filing, document creation, file creation, keys, and lockbox inventory

Substitute for pet care staff

Benefits:

401k program

Extensive and paid training

Free Pet CPR and First Aid Training

Free company t-shirts

50% Pet Care services for personal use

Paid time off for full-time employees

Health Insurance for full-time employees

AFLAC

 

 
Position Requirements

Must be a good listener with excellent verbal and written skills

Must be well spoken, confident, outgoing, and friendly

Must love animals and people

Must have strong computer skills including MS Office experience

Must be available for set office hours, including evening and weekend shifts

Must have a valid driver’s license and a reliable insured vehicle

 

 
Location Springfield .  
Full-Time/Part-Time Full-Time and/or Part-Time  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Rate of pay $15.00 to $18.00 / hour.  

This position is currently not accepting applications.

To search for an open position, please go to http://BeckysPetCareInc.appone.com



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