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Support Team Representative 

About the Organization 2ND ADVENTURE GROUP (2AG) - Brownells, Crow Shooting Supply, AR15.com, Big Springs

At 2nd Adventure Group, we Empower the Spirit of Independence and Adventure. Our passion is connecting gunsmiths, firearm enthusiasts, collectors, hunters, competitors, and protectors with products that outfit and enhance their spirit of independence and adventure.

2AG brands are aligned to empower people to be inspired, educated, and outfitted for a lifetime of enjoying outdoor experiences and adventures. We believe the spirit of independence and adventure is a mindset - in the office, on the range, in the field or with your family. It is the foundation - and reason - for everything we do. Our companies include:

• BROWNELLS - the preeminent all-things-firearms company in the world. Founded in 1939 in Montezuma, IA, Brownells' storied history of connecting firearm and firearm accessory manufacturers with freedom-loving customers is unrivaled.
• CROW SHOOTING SUPPLY - our national wholesale distributor of firearms, ammunition reloading components and shooting accessories. We proudly serve retail gun shops, major sporting goods stores, gun clubs, shooting ranges and government agencies.
• AR15.COM - the world's largest online firearm community, proud to be the gathering place for firearm enthusiasts of all types.
• BIG SPRINGS SHOOTING COMPLEX - our premier shooting/hunting facility for law enforcement agencies, shooting clubs/camps, youth groups, private citizens, and 2AG EMPLOYEES!

OUR VALUES
• R.I.C.H. (Respect, Integrity, Courage, Honesty)
• Power of the Platform (collectively leveraging our unique brands)
• Purpose Driven Performance
• Relentless Creativity & Innovation

WHY ADVENTURE WITH US
Put simply, our adventure is fun! If working in a fast-paced, hobby-based business where growth and exploring new frontiers every day excites you, then WE WANT YOU!  
Division Brownells  
Full-Time/Part-Time Full-Time  
Description

Adventure Summary

The purpose of the position is to enhance customer relations by working to resolve issues related to product, service, billing or delivery via all communication channels.

What You Will Do

Main Duties & Responsibilities:

  • Primary function is to work with customers to resolve complaints by taking call transfers from the Customer Service Team
  • Resolve delivery problems by tracing undelivered shipments, and working with delivery service to resolve problem
  • Works with warehouse to correct shipping errors
  • Processes/replaces missing parts, damaged parts, and wrong parts received
  • Assists customers with incorrect pricing or promo code discounts
  • Replaces lost gift cards via mail or email
  • Processes product returns, shipping labels, customer correspondence
  • Processes memo report and send notices to customer for overdue accounts.
  • Handles questions related to merchandise returns on deceased member’s account

Other Duties & Responsibilities:

  • Responds to fax, email, chat and mail correspondence as assigned
  • Backs up Call Center Rep position
  • Backs up Company Switch Board Operator position
  • Backs up Download process
  • Processes special orders, domestic and international
  • Order shipping labels for customers
  • Processes Allocated Aged Back order
  • Processes tracking for Drop Ship orders

What You Will Need

Education and Experience

  • High school education or equivalent with special emphasis in English grammar
  • Experience working with the public
  • ACD or phone experience
  • General office experience a plus
  • Familiarity with the Internet
  • Basic understanding of Brownells products
  • Proficiency with using the Brownells catalog, website and other available resources to assist customers with their questions
  • Understanding of Brownells Customized operations software

 

Knowledge & Skills

  • Demonstrate strong customer service skills
  • Excellent interpersonal skills
  • Must be well organized and flexible
  • Strong organizational skills and the ability to set priorities and handle multiple tasks
  • Strong interpersonal communication skills, especially telephone skills
  • Accurately use of proper grammar and punctuation
  • Accurate keyboarding and ten-key skills
  • Ability to work with a wide variety of customers to ensure that they are satisfied with Brownells service
  • Enjoy working with people in an inbound sales environment
  • Willing to cross train to other departments

 

Leadership Competencies

  • Customer Focus (L3)
  • Creativity and Innovation (L1)
  • Teamwork and Collaboration (L2)
  • Communication and Interpersonal Effectiveness (L2)
  • Drive for Results (L1)

 

Physical Demands

  • Sedentary work. Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally and other sedentary criteria are met.

 

Physical Hazards – Health and Safety Concerns

  • General office environments
  • Ergonomics

Where You’ll Be Located

Montezuma, Iowa

Live Your Adventure!

Brownells is a subsidiary of 2nd Adventure Group. At 2nd Adventure Group, our mission is to provide a platform to connect people with their passions. Our brands are aligned to empower people to be inspired, educated, and outfitted for a lifetime of enjoying and sharing the spirit of adventure. Our sister companies include: Crow Shooting Supply, Sinclair International, AR15.com, W.L. Baumler Co. and Big Springs Range Complex.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. In addition, the employer may consider whether the individual applying for or holding the position is qualified. There are two steps involved in this determination. The first concerns whether the applicant or current employee satisfies the prerequisites for the position. The second step involves whet

 
EOE Statement Brownells, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, creed, color, religion, national origin, physical or mental disability, protected veteran status, age, genetic information, marital status, pregnancy, sexual orientation, gender identity or any other characteristic or status protected by law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at careers@brownells.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.  

This position is currently not accepting applications.

To search for an open position, please go to http://crow.appone.com



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