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Front Desk Associate 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

Job Summary

This position is responsible for performing front desk administrative duties for PNC Park Administrative Building and executing numerous administrative activities for the PNC Park Operations Department.



  • Greets clients, visitors and guests of Administrative Lobby to determine the purpose of visit.
  • Maintain logs for package delivery and disbursement, visitors, and all incidents that occur in the administrative lobby.
  • Adhere to all Pirate and PNC Park policies, practices, and procedures.
  • Know the security manual and emergency response plan in detail.
  • Oversee guest pass program.
  • Various administrative duties, such as answering the phone, scheduling meetings and conference calls, ordering office supplies, minute-taking, and maintaining paper and electronic files and contacts for PNC Park Operations.
  • Prepare and file all disciplinary, resignation and termination letters, and leave of absence requests for gameday union employees and handle other employee administrative matters as assigned for PNC Park Operations.
  • Assisting with project invoicing cover sheets, monthly reporting needs, and maintenance tracking spreadsheets.
  • Extensive recordkeeping of vendor and contractor invoices, budgetary materials and architectural drawings, including preparing contractor invoices for reimbursement by the Sports & Exhibition Authority or others.
  • Coordinate with appropriate personnel (e.g., Guest Relations, Security, Cleaning, Engineer, Field Staff, ARAMARK) to collect information in order to generate reimbursement invoices for PNC Park Events Department.
  • All other duties as assigned by the Manager, PNC Park Special Projects, Strategy and Facility Services.


  • Serve as liaison for informing union personnel of interoffice communications.
  • Assist with Game Day Staff scheduling as needed.
  • Assisting with Procurement and Travel and Entertainment Card submittals.
  • Coordinate miscellaneous requests, such as charitable donations, as needed.
  • Prepare event sheets/collect costs for special non-game day events (e.g., amateur baseball, field events, and concerts).
  • Substitute for Mailroom Courier to sort/distribute incoming mail/packages, and process all outgoing mail/packages, as needed.
Position Requirements


  • High School Diploma or equivalent with a minimum of three (3) years of administrative support experience or Associate Degree with a minimum of one (1) year of administrative support experience.
  • Knowledge of Microsoft Office Applications (Word, Excel, Outlook, PowerPoint).


  • Customer service experience.
  • Speaking and writing experience.
Location Pittsburgh, PA  
Full-Time/Part-Time Full-Time  
Shift Days  

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